Customer Service Executive

7 days ago

Singapur, Singapore Singtel Full time

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards .

Be a Part of Something BIG

As a Customer Service Executive for the Enterprise Team, you will play a crucial role in ensuring our enterprise clients receive outstanding service and support. You will be responsible for managing client inquiries, resolving issues, and maintaining strong relationships to enhance customer satisfaction and loyalty.

Make an Impact by

Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of Value-Added Services (VASes), Re-contracting, etc. Assist to billing query, resolve billing issues and perform billing adjustments if required. Answer general customer service questions from Single Point of Contact (SPOC)/subscribers, explain multiple mobile product features, and where appropriate, transfer customer’s request to other department to obtain specific information if required. Document all actions provided to order taker via internal system. Ensure Standard Operating Procedure (SOP) and Work Instruction (WI) are properly carried out, and proper training provided to all staff and maintain constant update to these SOP if required. Meet Customer Experience (CE) target set by management. Perform duties as and when assigned by the Superior. Monitor and ensure daily Service Level Agreement (SLA) for ticket resolution within 4-hour/7-hour/9-hour is met. Abide to Singtel Health, Safety & Environmental policies and Quality & Security standards are executed and maintained at all times at the workplace. Adhere to established CMO procedures and guidelines while providing quality customer service in order to meet and exceed department standards.

Skills for Success 

Diploma in any discipline Requires a minimum of 2 years of experience in a customer service environment  Able to speak and write fluent English  Good customer service and effective communication skills  Ability to handle difficult calls and emails in a professional manner  Display initiative and willingness to learn  Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis • Familiar with MS Office

Your Career Growth Starts Here. Apply Now 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated. 

  • Customer Service Representative

    2 days ago

    Singapur, Singapore National Service Resort & Country Club Full time

    Job Summary:The National Service Resort & Country Club is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As a key member of our operations team, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and enjoyable experience at our resort.Key...

  • Customer Service Executive

    5 months ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job DescriptionResponsibilities: ● Making & receiving customer inquiry calls● Handling customer complaints● Collecting & analysing customer feedback● Responding to customer reviews● Support software training & software installation with customer● Intervention driver fatigue cases for commercial bus & SME companies● Assist in the retrieval of...

  • Customer Service Executive

    2 months ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job DescriptionMon - Thurs 8:30 a.m. - 6 p.m. Fri 8:30 a.m. - 5:30 p.m.Alternate Sat 8:30 a.m. - 12:30 p.m.This role handles frontline operation role at the workshopResponsibilities• Managing all frontline operation in an efficient manner.• To meet Customer requirements and Principal standard.• To achieve KPIs target set for all Upselling Programs•...

  • Correctional Services Officer

    5 days ago

    Singapur, Singapore Singapore Prison Service Full time

    CAREERS WITH SINGAPORE PRISON SERVICEAre you prepared for a meaningful career with the Singapore Prison Service (SPS)? Engage in a challenging and fulfilling journey that presents numerous opportunities for professional growth and personal development.Positions Available:Extended Management Executive Scheme (E-MXS)- Engage in various responsibilities across...

  • Correctional Services Officer

    5 days ago

    Singapur, Singapore Singapore Prison Service Full time

    CAREERS WITH SINGAPORE PRISON SERVICEAre you prepared for a meaningful career with the Singapore Prison Service (SPS)? Experience a challenging and rewarding environment that provides numerous opportunities for personal and professional development.Available Roles:Extended Management Executive Scheme (E-MXS)- Engage in various functions across line...

  • Customer Service Representative

    2 days ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job DescriptionFlintex Consulting Pte Ltd is seeking a highly skilled and customer-focused Customer Service Officer to join our team.Key Responsibilities:Provide exceptional customer service by promptly and professionally attending to customer needs, ensuring a smooth and efficient experience.Coordinate front-line operations, including appointment booking...

  • Customer Service Executive

    5 months ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Responsibilities: ● Making & receiving customer inquiry calls● Handling customer complaints● Collecting & analysing customer feedback● Responding to customer reviews● Support software training & software installation with customer● Intervention driver fatigue cases for commercial bus & SME companies● Assist in the retrieval of camera footage...

  • Customer Service Representative

    5 days ago

    Singapur, Singapore OCBC Bank Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Contact Centre team as a Customer Service Executive. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesCustomer...

  • Executive Vice President, Private Banking Specialist

    5 days ago

    Singapur, Singapore Page Executive Full time

    About the RoleWe are seeking a highly skilled and experienced Private Banking professional to join our team at Page Executive. As an Executive Vice President, Private Banking Specialist, you will play a key role in driving business growth and delivering exceptional client experiences.Key ResponsibilitiesBusiness Development: Collaborate with Financial...

  • Customer Service Executive

    2 months ago

    Singapur, Singapore Singtel Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...

  • Customer Service Officer

    1 month ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Mon - Thurs 8:30 a.m. - 6 p.m. Fri 8:30 a.m. - 5:30 p.m.Alternate Sat 8:30 a.m. - 12:30 p.m.This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting...

  • Customer Service Officer

    1 month ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job DescriptionMon - Thurs 8:30 a.m. - 6 p.m. Fri 8:30 a.m. - 5:30 p.m.Alternate Sat 8:30 a.m. - 12:30 p.m.This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints,...

  • Customer Service Representative

    5 days ago

    Singapur, Singapore Ascott International Management (2001) Pte Ltd Full time

    **Job Summary**We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Relations Specialist at Ascott International Management (2001) Pte Ltd.**Key Responsibilities:**Assist the team in analyzing customer feedback and providing insights to improve service standards.Administer the global staff recognition awards...

  • Director - Customer Service

    4 weeks ago

    Singapur, Singapore UTAC group Full time

    Director - Customer Service 5 Serangoon North Ave 5, Singapore 554916 Req #436 Monday, August 19, 2024 Please join us! Responsibilities: Customer Service Delivery Execute UTAC Customer Support Strategy within site and Corporate driven initiatives Develop strategic customer service solutions to foster customer loyalty and drive revenue growth...

  • Customer Service Executive

    2 months ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Mon - Thurs 8:30 a.m. - 6 p.m. Fri 8:30 a.m. - 5:30 p.m.Alternate Sat 8:30 a.m. - 12:30 p.m.This role handles frontline operation role at the workshopResponsibilities• Managing all frontline operation in an efficient manner.• To meet Customer requirements and Principal standard.• To achieve KPIs target set for all Upselling Programs• Liaise with the...

  • Customer Service Representative

    5 days ago

    Singapur, Singapore Marina Bay Sands Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Executive at Marina Bay Sands. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring their experience is nothing short of memorable.Key ResponsibilitiesProvide...

  • Customer Service Representative

    5 days ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job SummaryFlintex Consulting Pte Ltd is seeking a highly skilled and experienced Customer Service Executive to join our team. As a key member of our workshop operations, you will be responsible for managing all frontline operations in an efficient manner, ensuring seamless customer service delivery, and achieving key performance indicators (KPIs)...

  • Customer Service Representative

    3 days ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job DescriptionAt Flintex Consulting Pte Ltd, we are seeking a highly skilled and dedicated Customer Service Executive to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    3 days ago

    Singapur, Singapore RichLand Logistics Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Officer at RichLand Logistics. As a key member of our customer service team, you will be responsible for ensuring seamless communication and resolution of customer inquiries and issues.Key ResponsibilitiesExecute daily operations in...

  • Customer Service Representative

    5 days ago

    Singapur, Singapore Bliss Hotel Full time

    About Bliss HotelWe are a leading hospitality company seeking a skilled Guest Service Officer to join our team. Our company specializes in providing exceptional customer experiences in the heart of the city.Job ResponsibilitiesDevelop and implement public relations programs to promote our hotel's services and amenities.Handle and resolve customer complaints...