Workplace Experience Associate
5 months ago
Who are we?
Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Workplace Experience AssociateAs a representative of Equinix and the “face" of the Corporate Real Estate team, the Welcome Desk Host plays a crucial role in delivering an engaging workplace experience to customers and building a community that is inclusive, professional and reflects our company values.
Keeping the customer at the center, the Welcome Desk Host create a sense of community in the workplace, taking a genuine interest in people and anticipating needs before they arise through friendly interactions.
Responsibilities
Operational excellence [Safety and Efficiency]: Own smooth running of the site and parking areas (where applicable), including daily walkthroughs to ensure the office meets Operational Excellence standards and the needs of customers and visitors. Continually monitor security, and safety of the site and take immediate action when risks are identified to the site or to employees. Action customer tickets in good time, ensuring there are no dead ends and that the customer is communicated with immediately in line with our service commitment (SLA).
Delighting the customer [Courtesy & Efficiency]: Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located in the reception area throughout most of the day. Anticipate customer and guest needs before they arise using relevant information collected about them to enhance and personalize their experience. Plan and deliver the CRE Events and partner with employee groups and business functions on their events in line with policy and guidance. Use event collateral to promote events, such as posters and emails and share event images on the site's Viva Exchange group and the CRE Event library
Inspiring our people [Community]: Be the primary point of contact for customers and act as the “face” of CRE, providing support, knowledge, care and fun. Show interest and get to know customers individually and by name as part of creating a sense of community and connection in the office.
Partnering with the business [Efficiency & Community]: Partner with site leaders, EAs and employee groups on on-site events such as Exec visits, partner events, all hands and other occasions to ensure quality and consistency of experience from budget management and planning, to execution. Be an advocate and ambassador for CRE and CRE services, ensuring the business understands the scope of what we deliver for Equinix.
Qualifications
4+ years relevant work experience. Customer facing experience is essential
College/University graduate preferred
Outstanding interpersonal and multi-tasking skills
Facilities management and hospitality experience required
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Visit our Career page to understand about Equinix COVID-19 Vaccine Policy.
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