Workplace Community Liaison
4 weeks ago
The Role
We are seeking a highly skilled and enthusiastic Community Ambassador to join our team at Parkway Pantai Limited. As a Community Ambassador, you will be responsible for providing a warm welcome to all colleagues and stakeholders to our HQ and providing orientation of the workspace and other offerings.
Key Responsibilities
- Provide a welcoming experience that assimilates and inducts all stakeholders to the workplace, providing concierge and technology introduction services to users.
- Build relationships and provide personalized experiences to stakeholders, ensuring their needs are met and exceeded.
- Obtain user feedback and propose service improvements for the workplace, ensuring continuous improvement and excellence.
- Screen visitors to ensure legitimacy of visit and provide directions, ensuring a secure and welcoming environment.
- Assist in Food and Beverage offerings, such as stocking up of pantry and/or supplies when required, ensuring a seamless experience for users.
- Administrate the space utilization and booking system, ensuring efficient use of resources and minimizing conflicts.
- Assist in the setup of workspace for meetings, or conversion to town hall and/or events, ensuring a professional and welcoming environment.
- Recommend and contribute ideas for social events to foster intermingling and cohesiveness of colleagues, promoting a positive and inclusive work culture.
- Carry out inventory checks for workplace supplies, such as stationery, printing supplies and other consumables, and follow with the required procedures for approval to procure, ensuring efficient use of resources.
- Ensure the workplace is kept clean and sanitized, maintaining a high standard of cleanliness and hygiene.
- Gather stakeholders requirements for procurement and consolidation, ensuring their needs are met and exceeded.
- Assist the Community Manager in any other adhoc tasks, providing support and ensuring seamless execution of tasks.
Qualifications & Experience
- At least a Diploma, preferably in Hospitality or Business, demonstrating a strong foundation in customer service and administration.
- Excellent written and verbal communication skills, ensuring effective communication with stakeholders and colleagues.
- Strong stakeholder engagement, building relationships and providing personalized experiences to stakeholders.
- Able to respond and resolve issues at hand, demonstrating problem-solving skills and adaptability.
- Proactive approach in service provision, ensuring a seamless and welcoming experience for users.
- Well-groomed and confident, presenting a professional image and attitude.
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