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Boutique Manager
1 month ago
Position
Key Duties & Responsibilities
1. Sales Management
Achieve and exceed boutique sales target by setting sales targets to the team and leading the team with sales strategies Review and analyze business results to propose action plan Conduct research on market trends and competitors' sales to share with management Be responsible for everyone's KPI’s achievement Manage all staff to follow-up all sales leads and develop clients into long-term relationships2. Staff Management
Coach and motivate the team to reflect business strategies and sales goals Establish accountabilities & performance expectations for staff Allocate individual objectives to each staff Planning and publishing monthly roster for all staff Ensure the grooming of staff is aligned with guidelines Participate in staff recruitment process Conduct daily briefing to ensure target achievement and communication of your expectations3. Inventory Management
Be responsible for inventory management, managing stock levels Supervise stock transfers, stock take & inventory count Ensure stock and back up storage is effectively managed in an organized manner4. Customer Service (including after-sales service)
Ensure the best customer service & brand experience to achieve customer satisfaction Ensure satisfactory after sales service Attend to customer complaints5. Brand Ambassador
With guidance from the Retail Director, act as a PR and brand ambassador6. Visual Merchandising & Store Maintenance
Ensure timely window and interior product display rotation Maintain the highest standards of housekeeping for sales floor, counters and stock rooms In consultation with the Marketing team in Hong Kong, be responsible for organizing events, VIP list and invites, liaising with the PR agency etc. In consultation with the Retail Director, store team and the marketing team in Hong Kong, be responsible for planning and executing High Jewellery events7. Administrative Management
Oversee all facets of store operation, invoicing, daily reconciliation report, etc. Complete requested reports and documents Be responsible and accountable for the petty cash in store8. CRM
Lead the team to acquire, build and maintain key customers Implement activities to build customer loyalty Making sure all clients and prospects are registered correctly, and all client cards have been signed by client9. Workplace Health & Safety
Ensure the boutique is compliant with all Health and Safety guidelines and measures Ensure the staff abide by the H&S rules and regulations Immediately notify the Company of anything that might put any person at risk or be in breach of any laws or regulations
Profile
Profile
At least 8 years’ experience in retail operations at managerial position with a successful track record gained from jewelry or high-end luxury retail industry Strong interpersonal and leadership skills Sales and result-oriented, with excellent customer servicing skills Fluent in English & Mandarin (to serve Mainland Chinese Customers) Self-motivated, team player, positive thinker, creative and effective High integrity with good ethics and values-
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