Boutique Director

6 months ago

Singapur, Singapore TAG Heuer Full time

Position

Boutique Director

Job Scope:

Sales Management

Achieve and exceed boutique sales target by setting sales objectives to the team and leading the team with sales strategies, focus on specific products Utilize various reports to review and analyze business results in order to propose action plan to reach targets

Staff Management

Coach & develop staff to reflect business strategy and meet sales goals Establish accountabilities & performance expectations for staff Be responsible of the planning of monthly roaster for all the staff in the store Conduct daily briefing to ensure target achievement and communication

Inventory and Visual Merchandise Management

Be responsible for inventory management and visual merchandising per the brand guidelines

CRM

Lead the team to acquire, build and maintain key clients Implement activities to drive client repeat visit and build customer loyalty

Administrative & Customer Service Management

Oversee store operations, billing, daily reconciliation report, management reports, cash management, etc. Handle after sales service requests from the reception to the collection, ensuring high level of satisfaction. In collaboration with After Sales Service department, manage dedicated team to reach customer service

Profile

Your Profile

8 years’ solid experience in luxury retail operations at managerial position with a successful track record Experience in high end luxury watch industry is a plus Enjoys working in a multicultural team and evolving in a dynamic culture. Agile, adaptable and experienced in high pressure environments Strong relationship and leadership skills Impeccable attention to detail with a can-do attitude A creative mind that helps you to be disruptive, pro-active and to act strategically

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