Regional Training Manager SEAO
4 weeks ago
DESIGN REGIONAL TRAINING ROADMAP
Defining yearly training roadmap, in line with HQ guidelines & market strategic priorities, building a long-term vision for team growth & development Align Regional Training Strategy with Global Training Strategy Be a strong business partner & key contributor on regional projects, including local retail initiatives Propose and select external consultants / internal subject matter experts to conduct specific trainings when necessary Serve as a strong and resourceful leader, able to craft creative solutions with changing business needs Promote regional learning and drive best practices sharingIMPLEMENT TRAINING & AND FIELD COACHING SESSIONS
Localize, roll out and facilitate global training modules directly and indirectly to target audiences, consistent with Maison’s DNA and values Drive in-class & in-store field training sessions & individual coaching to enhance skills, performance & motivation, regarding: Brand knowledge & luxury culture Clienteling / selling soft skills (emotional intelligence and managing client expectations) Key profiles empowerment / retail management upskilling Plan and execute a Maison onboarding program for new joiners, in line with Headquarters’ guidelines Conduct sales coaching for Boutique Managers, Supervisors and Retail teams Engage with Boutique teams to create affinity and drive engagement with the MaisonLEAD RETAIL OPERATIONS EXCELLENCE
Strives for operational excellence within all boutiques proactively working with the Boutique Managements to improve their professionalism and guarantee efficient implementation and use of all policies / procedures in all boutiques Review boutique operations KPIs regularly with the Management for training / coaching needs: drive day to day business culture in the stores by leveraging retail excellence & performance tools; Mystery Shopping (MS), KPIS dashboardMEASURE TRAININGS / COACHINGS IMPACT, FOLLOW-UP AND TRACK PROGRESS
Identify & follow-up on training performance indicators (quantitative and qualitative, short term & long-term), with specific focus on service excellence across the markets Proactively adjust and enhance actions and programs as needed Establish a strong partnership with Retail Managers and Boutique Managers to ensure training impact on-going assessment Define & follow up on team training path: monitor achievements to individualize development action plans and maintain detailed reporting of all trainings Manage annual training budgets, with monthly follow-upREQUIREMENTS
PROFILE & COMPETENCIES
Strong business acumen with field coaching experience in luxury retail industry Minimum 8 years of experience in learning & development program delivery Proven retail sales experience is an advantage Strong delivery skills for sales, product, people management programs Knowledge of and ease with digital learning (platforms usage fluency, engagement expertise) Fluent in English and proficiency in Mandarin will be advantageous due to several training resource suited for Chinese clients Well versed in MS Office / Presentation Tools and Skills Ideally watch and/or jewelry background Passion for people development Strong team player Proactive, Persuasive, and solution-oriented mindset Excellent communication and presentation skills Good planning & organization skills Effective time management Willing to travel (minimum 50% of time)DIMENSION:
Geographical area under responsibility: South East Asia & Oceania-
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