Implementation & Client Services – Helpdesk Manager
1 month ago
Description
·To ensure timely and accurate response to queries received from BBCSC, branches and internal department on cash management and trade products.
·Manage the exceptions and escalation on cash management and trade related production issues in ensuring customer’s feedback are addressed timely.
·To perform/verify service setup and maintenance for Transaction Banking products.
·Close liaison and coordination with various parties, including front office and various supporting departments.
·Proactively review feedback from clients to achieve improvements in products
·Provide input, ideas and suggestion to increase operational effectiveness through process improvements focusing on automation through solutions
·Administration of Velocity customer data, security items.
Engage in ad-hoc tasks as assigned by HOD/Team Head.
Qualifications
·Minimum 2 years of experience in banking and familiar with the Bank’s core systems (eCube, SignPlus, WFI etc)
·Strong interpersonal and communication skills
·Good command of spoken and written business English
·Possess initiative and ability to work independently as well as in a team
·Good organizational and analytical skills and able to multi-task
·Self-motivated and eagerness to learn
·Good in Microsoft Excel, Word and Powerpoint.
·Basic knowledge on Cash Management products is required
-
Implementation & Client Services Manager
2 weeks ago
Singapur, Singapore OCBC Bank Full timeJob SummaryWe are seeking a highly skilled and experienced professional to join our team as a Helpdesk Manager - Cash Management Specialist. The successful candidate will be responsible for ensuring timely and accurate responses to queries received from various stakeholders, managing exceptions and escalations, and performing service setup and maintenance...
-
Helpdesk Support Specialist
1 week ago
Singapur, Singapore Krisvconsulting Services Pte Ltd Full timeJob Title: Helpdesk Support EngineerThe Helpdesk Support Engineer will serve as the primary point of contact for users experiencing technical issues and service requests. This role involves providing basic technical support, managing user accounts, and ensuring smooth onboarding processes for students, teachers, and staff.Key Responsibilities:Handle incoming...
-
Helpdesk Support Engineer
2 months ago
Singapur, Singapore Krisvconsulting Services Pte Ltd Full timeThe Helpdesk Support Engineer will serve as the first point of contact for users experiencing technical issues and service requests. This role involves providing basic technical support, managing user accounts, and ensuring smooth onboarding processes for students, teachers, and staff. The Helpdesk Support (L1) Engineer will work closely with Tier 2/3...
-
Helpdesk Support Specialist
3 weeks ago
Singapur, Singapore KPMG - Singapore Full timeJob SummaryThe Helpdesk Support Engineer is a critical member of KPMG SG's Information Technology Services (ITS) department. As the first point of contact for end-users experiencing technical issues, they play a vital role in delivering exceptional service to our clients.Key ResponsibilitiesProvide timely and effective support to end-users through various...
-
IT Helpdesk Engineer
4 months ago
Singapur, Singapore Sea Full timeCorporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support...
-
Assistant Engineer, IT Helpdesk
4 months ago
Singapur, Singapore KPMG - Singapore Full timeJob DescriptionThe Helpdesk Support Engineer is an important member of KPMG SG's ITS department. They serve as the first point of contact for end-users experiencing technical issues with their computer systems, software application, or hardware peripherals, in a prompt, effective and smooth delivery of services to the end users.Their primary responsibilities...
-
Director, Client Servicing
3 weeks ago
Singapur, Singapore MUFG Investor Services Full timeJob DescriptionThis role is to create a client focused culture within the company. Focusing on Client satisfaction by ensuring an enhanced service model is delivered to clients.This role will help coordinate deliverables across operations teamsHelp mitigate risk and communication strategy for incidentsParticipate in global projects to standardize and enhance...
-
Singapur, Singapore JPMorgan Chase & Co. Full timeRepresent . Morgan as our client-facing, technical contact responsible for the excellent end-to-end client experience! As a Technical Implementation Manager, you will be responsible for the client onboarding experience end-to-end, manage the overall implementation project & deliver integrated . Morgan technology & product solutions with excellence. We are...
-
Singapur, Singapore United Overseas Bank Full timeManager, Client Implementation, Group Wholesale Banking Posting Date: 15-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...
-
Director of Client Servicing
3 weeks ago
Singapur, Singapore MUFG Investor Services Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Relationship Manager to join our team at MUFG Investor Services. As a key member of our Client Servicing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Relationship...
-
Implementation Manager
3 weeks ago
Singapur, Singapore OCBC Bank Full time**Job Summary**OCBC Bank is seeking a highly skilled and experienced Implementation Manager to join our team. As an Implementation Manager, you will be responsible for providing pre-sales support to our Cash Sales team for complex product solutions, including H2H, API, and File Integrations. You will also be responsible for performing integration of all cash...
-
Implementation Manager
2 weeks ago
Singapur, Singapore OCBC Bank Full time{"title": "Implementation Manager", "content": "Key ResponsibilitiesAs an Implementation Manager at OCBC Bank, you will be responsible for providing pre-sales support to the Cash Sales team for complex product solutions, including H2H, API, and File Integrations. You will also perform integration of all cash deals by working closely with clients and their IT...
-
Implementation Manager
15 hours ago
Singapur, Singapore OCBC Bank Full timeJob DescriptionAs an Implementation Manager at OCBC Bank, you will play a crucial role in providing pre-sales support to the Cash Sales team for complex products solutioning, including H2H, API, and File Integrations. You will also be responsible for performing integration of all cash deals by working closely with clients and their IT teams to ensure...
-
Client Services Manager
1 week ago
Singapur, Singapore Cielo Talent Full timeAbout Cielo TalentCielo Talent is a leading strategic Recruitment Process Outsourcing (RPO) partner, dedicated to delivering innovative solutions that drive business impact. Our team of experts is passionate about helping ambitious individuals accelerate their careers and achieve their goals.Job Title: Client Services ManagerWe are seeking a highly skilled...
-
Senior Associate Director, Client Servicing
3 weeks ago
Singapur, Singapore MUFG Investor Services Full timeJob DescriptionIn the current asset servicing environment, clients are looking for service providers to not only provide core administration services but also act as trusted advisor and partners. The role is to create a client focused culture within the company. Focusing on Client satisfaction by ensuring an enhanced service model is delivered to...
-
Client Services Manager
2 weeks ago
Singapur, Singapore Flintex Consulting Pte Ltd Full time{"Job Title: Client Services ManagerJob Summary: We are seeking a highly skilled Client Services Manager to join our team at Flintex Consulting Pte Ltd. The ideal candidate will have a strong background in brand advertising, media sales, and online advertising experience, with a proven track record of delivering results-driven campaigns.Key...
-
Client Relations Specialist
3 weeks ago
Singapur, Singapore ITCAN Pte Ltd Full timeAbout ITCAN Pte Ltd:We are a prominent player in the Information Technology sector, committed to delivering exceptional service and support to our clients.Position Overview:Manage incoming calls related to client account services, promotional campaigns, product inquiries, and helpdesk support.Ensure thorough follow-up on case management and customer...
-
Senior Client Servicing Director
3 weeks ago
Singapur, Singapore MUFG Investor Services Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Relationship Manager to join our team at MUFG Investor Services. As a key member of our Client Servicing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Relationship...
-
Manager, Implementation
3 weeks ago
Singapur, Singapore OCBC Bank Full timeManager, Implementation-(240001DQ) Description 1.Provide pre-sales support to Cash Sales team for complex products solutioning including H2H, API, File Integrations as well for RFP presentations. 2.Perform integration of all cash deals by working closely with client and their IT team to ensure success roll out of services/products. 3.Implement...
-
Client Services Manager
4 months ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob DescriptionClient Service Manager DescriptionYou will be joining one of our client, one of the fastest-growing Enterprise SaaS companies, and experience a true start-up culture with the freedom to experiment and innovate. They believe that great culture is not just about work; it’s work + life. We not only encourage our employees to dream big but also...