Rooms Executive

2 months ago


Singapur, Singapore RAFFLES Full time
Job Description

The position is responsible for coordinating and administrating among rooms division team and correspondence with internal and external stakeholders, organization of the divisional work flow, follow-through on pending projects. He/she is to be a part of various aspect of operation in the delivery of the Raffles Singapore service experience throughout the entire guest journey.

Primary Responsibilities

Manages Administration and General

  • Ensures Rooms Division’s smooth daily operation by performing all tasks in adherence with the code of ethics as issued by Raffles Singapore.
  • Oversees the daily occurrence of departmental expenses for better control and oversight for the end-of-month profit and loss reconciliation.
  • Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication, assists departmental head with administrative duties whenever required/appropriate.
  • Ensures all correspondences, messages, e-mails are responded in timely manner, disseminated accordingly, and remains confidential about all matters of such nature.
  • Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Executes Core Tasks of Guest Assistance

  • Delivers the Raffles Singapore guest experience through a pre & post stay guest correspondence and handling guest inquiry.
  • Upholds a flawless impression and perception of the Raffles Singapore products and colleagues.

Deals with Supplier and Maintains Contracts

  • Takes responsibility for maintaining contracts related to Rooms division and deals with suppliers when modification is necessary.
  • Handles all appointments and keeps track of diaries assigned.

Seeks Constant Improvement of Quality in Product and Services

  • Ensures personal awareness of the activities and services within the hotel in order to promote the property and is responsive to guest inquiries.
  • Ensures all work is followed as detailed in Standard Operation Procedures (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP).
  • Leads the handling and follow up on any security incident, guest complaint, and colleague injured together with the Lobby Manager and always reinforces hotel values.
  • Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
  • Contributes to the hotel’s Corporate Social Responsibility efforts.
  • Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Knowledge and Experience

  • Minimum Diploma in Hospitality Management.
  • Minimum 1 year secretarial or coordinator experience preferably in hospitality or related field.
  • Prior Front Office experience will be an advantage.
  • Excellent communication skills in English and ability to communicate in a second language.

Competencies

  • Possesses strong interpersonal skills.
  • Ascertains and addresses guest and colleague needs and contributes in the team.
  • Motivates individuals and creates and maintains a cohesive team.
  • Focuses on work with an eye for detail and an approachable attitude.
  • Works well under pressure, analyses and resolves problems, and exercises good judgment.
  • Prioritises and organises work assignments and delegates work effectively.
  • Self-motivates and shows good initiative in a dynamic environment.
  • Ensures security and confidentiality of guest and hotel information.
  • Possesses good computer and property management system skills.
  • Embraces and responds to change effectively.


Additional Information

Benefits of Joining Raffles Hotel Singapore

  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.

  • Rooms Executive

    2 months ago


    Singapur, Singapore Raffles Hotel Singapore Full time

    The position is responsible for coordinating and administrating among rooms division team and correspondence with internal and external stakeholders, organization of the divisional work flow, follow-through on pending projects. He/she is to be a part of various aspect of operation in the delivery of the Raffles Singapore service experience throughout the...


  • Singapur, Singapore Marina Bay Sands Full time

    Company Overview: We are a luxurious hospitality that prides itself on providing exceptional service and unforgettable experiences. experiences for our guests. Our in-room dining team plays an important role in ensuring that our guests receive top-notch service and enjoy a delightful dining experience within the comfort of their rooms. Position...


  • Singapur, Singapore Capella Singapore Full time

    Position OverviewThe Rooms Division Manager manages all front of house departments including the front desk, living room, bell service and the club residences. The individual leads the development and implementation of operations strategies and plans, as well as operating procedures and service standards, and oversees the department's adherence to these...

  • Assistant Manager

    3 months ago


    Singapur, Singapore Hilton Full time

    Assistant Manager - In-Room Dining (Conrad Singapore Orchard)( Job Number: HOT0AN6E) Work Locations :Conrad Singapore Orchard1 Cuscaden RdSingapore249715 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the...

  • Executive, Reservation

    5 months ago


    Singapur, Singapore Ascott International Management Pte Ltd Full time

    Job Description Manage reservation requests - Monitor team to ensure that information provided to guests are accurate and update- Assist guests on enquiries and provide room recommendations or packages to guests based on their purpose of stay- Resolve escalated guests' concerns and feedback relating to reservation requests- Monitor guest satisfaction...

  • Facilities Executive

    3 months ago


    Singapur, Singapore PropNex Full time

    Facilities Executive Facilities Executive PropNex Realty Pte Ltd Responsibilities Update, Maintain, Co-ordinate and Monitor all corrective and preventive maintenance programmes of the office equipment, furniture & fittings, lights, telephones, aircon, audio/ visual (AV) systems etc. Ensure that all are working well at all times, timely checked...

  • Senior Executive

    3 months ago


    Singapur, Singapore IHiS Full time

    Position OverviewThe Senior Executive (Project Planner) plans and oversees one or multiple inter-dependent project spanning multiple years that impact one or more business units or one larger project. He/She oversees all aspects of assigned project throughout project lifecycles to ensure completion within the defined scope, quality, time and cost...


  • Singapur, Singapore Park Regis Singapore Full time

    Reporting to Front Office Manager, the incumbent will be responsible to:Perform all Front Desk related duties including but not limited to check-in, check-out, currency exchange, credit checks, guest folio checks, guest profile maintenance and room allocation in accordance with departmental standards.Perform all Concierge related duties including but not...


  • Singapur, Singapore Far East Organization Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Service Executive to join our team at Far East Organization. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide prompt and courteous service to...

  • Housekeeping Executive

    2 months ago


    Singapur, Singapore The Standard Hotel Full time

    Responsibilities: Lead and supervise a team of Room Attendants Schedule and assign daily tasks to ensure all areas are cleaned and maintained. Ensure that all cleaning tasks are carried out to the highest standards of cleanliness and hygiene. Conduct regular inspections of guest rooms, common areas, and other designated spaces. Implement and enforce...

  • Executive Assistant

    5 days ago


    Singapur, Singapore Aurex Group Full time

    Job OverviewThe Aurex Group is seeking a highly skilled and experienced Executive Secretary to provide exceptional secretarial support to our Singapore office.Key ResponsibilitiesProvide administrative and general support services to the office, ensuring seamless day-to-day operations.Support traders in the preparation and submission of tenders, ensuring...


  • Singapur, Singapore Marriott International Full time

    POSITION SUMMARY Prepare sales-related documents throughout the sales process (., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest...


  • Singapur, Singapore Amaris Consulting Full time

    Job description Job Description: Lead a team preparing and executing HVAC commissioning documents, ensuring achievement of the project schedule, track and report progress to the C&Q Manager. Provide a strong working technical knowledge of HVAC systems regarding the development of protocols, their execution, and close...

  • Front Office Executive

    3 months ago


    Singapur, Singapore Marriott International Full time

    POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages....


  • Singapur, Singapore The Standard Hotel Full time

    Responsibilities:  Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel. Review arrivals and departures and be familiar with guest profiles. Upon arrival, complete guest registration process and accommodate special requests whenever possible. Identify and anticipate guests’ needs to ensure personalised...


  • Singapur, Singapore Care Corner Singapore Ltd Full time

    Job Title: Administrative Support ExecutiveJob Summary:Care Corner Singapore Ltd is seeking a highly organized and detail-oriented Administrative Support Executive to join our team. As an Administrative Support Executive, you will provide administrative support to our Service Point, ensuring seamless day-to-day operations.Key Responsibilities:Administrative...


  • Singapur, Singapore Amaris Consulting Full time

    Job Overview Position Summary: Oversee a dedicated team responsible for the preparation and execution of HVAC commissioning documentation, ensuring adherence to project timelines while monitoring and reporting progress to the C&Q Manager. Utilize extensive technical expertise in HVAC systems to guide the development of protocols, their implementation,...


  • Singapur, Singapore Accor Full time

    Company Description Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access. The 223-room Sofitel Singapore...


  • Singapur, Singapore AccorHotel Full time

    Job DescriptionAssist the Executive Housekeeper and Assistant Housekeeper in planning and organizing the housekeeping department, all public areas, guest rooms, laundry and linen.Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.Monitor the Housekeeping...

  • Front Desk Executive

    2 months ago


    Singapur, Singapore Accor Full time

    Job Description Job Responsibilities: Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay. Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office...