Current jobs related to L2 Application Production OPS Engineer - Singapur - Crédit Agricole CIB

  • L2 Application Support

    1 month ago

    Singapur, Singapore SG45 DXC Technology Services Singapore Pte. Ltd Full time

    Job Description: DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries,...

  • Production Support System Analyst

    4 weeks ago

    Singapur, Singapore Nityo Infotech Full time

    Open System / Unix & L2 prod,OS/security patch,DB,OS400,CD,Unix/Linux,shell scripting,Oracle,Connect Direct,Control-M,Geneos Experience Required 3 - 5 Years Industry Type IT Employment Type Contract Location Singapore Roles & Responsibilities To provide L2 support for wide range of Core Banking and Cards applications...

  • Production Support L2 Analyst

    3 months ago

    Singapur, Singapore Nityo Infotech Full time

    Key Responsibilities •Responsible for availability, incident, problem and capacity management for the applications in scope •Response and resolve incidents, problem and user queries through proper analysis •Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team,...

  • EWP L2 Client Support Engineer

    2 months ago

    Singapur, Singapore SG10 - BJB Bank Julius Baer & Co. Ltd., Singapore Branch Full time

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. The EWP L2 Client Support Engineer will be a member of the IT Service Management team. The Support Engineer will provide...

  • Application Developer

    3 months ago

    Singapur, Singapore Nityo Infotech Full time

    Key Responsibilities •Act as a key technical staffer in ARF product support and a proxy for offsite development team•Work with UOB team lead in planning and executing system upgrade activities to meet bank’s technology obsolescence compliance and security requirements•Understand Change Request (CR) from Bank’s Functional BA and work with offsite...

  • Manager, L2 Production Support, Group Infrastructure and Platform Services

    3 months ago

    Singapur, Singapore United Overseas Bank Full time

    Manager, L2 Production Support, Group Infrastructure and Platform Services Posting Date: 31-May-2023 Location: Alexandra (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...

  • Application Engineer

    3 months ago

    Singapur, Singapore OCBC Bank Full time

    Application Engineer (Channel & Payment Application) (Shift)-(240000E7) Description Support day-to-day IT operations – production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact analysis and suggest workaround solution for service recovery. Ensure problem, preventive and enquiry cases are followed...

  • IT Production Support Engineer

    4 weeks ago

    Singapur, Singapore Encora Inc. Full time

    IT Production Support Engineer The specialized First Recovery Support IT Production Support Engineer is responsible to support application wellness in production systems, Managing monitoring of system exception emails, help desk incident assignments and distribution within teams. Closely follow-up and monitor issue from investigation, pass relevant...

  • L2 Production Support

    3 months ago

    Singapur, Singapore Nityo Infotech Full time

    Key Responsibilities•Level 2 Production support for Online Payment Back Office Application•Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve...

  • IT Production Support Engineer

    1 month ago

    Singapur, Singapore Encora Inc. Full time

    IT Production Support Engineer The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user...

  • L2 Support Role

    3 months ago

    Singapur, Singapore Nityo Infotech Full time

    Job Description route DLP incidents to respective BU point of contact 2.To release of quarantined email on approval from BU in the event required3.Follow-up with BU to ensure the closure of incidents4.Provide daily summary reports of potential data leakage to BU5.Provide monthly summary DLP incident report6.Work with IT to resolve application issues...

  • Application Engineer

    3 months ago

    Singapur, Singapore Johnson Controls Full time

    our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What you will do : The Application Engineer is...

  • L1/L2 Support Engineer

    2 weeks ago

    Singapur, Singapore Amaris Consulting Full time

    Job description Key Responsibilities: Incident Management: Monitor, troubleshoot, and resolve issues related to infrastructure, servers, applications, and network environments. Provide first-level (L1) support, escalating complex issues to L2 and L3 support when necessary. Technical Support: Deliver hands-on support...

  • Production Support Engineer

    3 months ago

    Singapur, Singapore Nityo Infotech Full time

    Key Responsibilities• Deliver a 1st class Production Support service to UOB’s Channel’s stakeholders• Responsible for availability, incident, problem and capacity management for the applications in scope• Response and resolve incidents, problem and user queries through proper analysis • Manage communication for Incidents (SLA breaches,...

  • Service Ops Engineer

    3 months ago

    Singapur, Singapore IHiS Full time

    Position Overview"The Service Operations Engineer provides technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements. He/She is responsible for delivering new and improved capabilities in systems monitoring, recovery and stability aspects of the system.”Role &...

  • Techno Functional BA

    2 weeks ago

    Singapur, Singapore Avaloq Full time

    Job DescriptionThe L2 application support analysts/engineers have ownership to resolve incidents/issues in productive environment, monitoring to ensure application availability, stability, they coordinate and work with other DevTech support units (e.g. L3 teams) in order to resolve Incidents and Problems that affect the Client services.Your key tasks Hold...

  • Application Management Analyst

    2 months ago

    Singapur, Singapore NTT DATA Services Full time

     Perform work in shifts to provide 24/7 on-site or on-call support.Incident and Problem management.Should have knowledge on SRE (Site Reliability Engineering) Best practices and able to adhere to SRE guidelines in the work.Provide root cause analysis techniques to determine cause and resolve complex system issues.Perform post-resolution follow-ups to...

  • Support Engineer

    1 week ago

    Singapur, Singapore Avance Consulting Full time

    Exp: 6 to 9 yearsJob Description: Support Engineer (Applications Support) We are seeking experienced Application Support Engineers to provide Level 1 (L1) and Level 2 (L2) support for our 24x7 business applications. This role involves providing high-quality support for our applications, resolving technical issues at both Level 1 and Level 2, ensuring timely...

  • Engineer - PLN Ops Modelling

    3 months ago

    Singapur, Singapore Micron Full time

    Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...

  • Application Support Engineer

    3 months ago

    Singapur, Singapore Millennium Management Full time

    Application Support Engineer - Fixed Income & Risk Fixed Income & Risk Technology is responsible for building, managing and maintaining systems for Front to back trade processing for the Fixed Income business as well as Risk Management for all asset classes and products, ranging from individual trader’s risks, to risk management across the entire firm. We...

L2 Application Production OPS Engineer

2 months ago

Singapur, Singapore Crédit Agricole CIB Full time

Description du poste

 Position

In a challenging and multicultural environment, we seek a L2 Support role to join our application production support team

Mission: The L2 Support is responsible of ensuring the run of the applications in his perimeter.

He will work on requests, changes and incidents based on clients tickets, using the documentation and procedures put in place in his business unit.

He is expected to work on on-call support out of business hours, based on rotations defined within the team as well as to participate in planned activities during few week-ends.

Main responsibilities

You will mainly be responsible for:

Performing all run activities in respect of CA-CIB process, ensuring :

SLA and priorities are respected

Appropriate reaction, in line with the severity of an incident or escalation.

CA-CIB process are dully followed (change, incident, problem management).

Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issue

Handling escalation on actions from Production Engineers Level 1 (incident, request, change)

Escalates to your Service Manager when needed

Collaborate between various teams

Continuous improvement of service

Propose improvement and solution to reduce repetitive tasks

Managing knowledge within the team

Share the knowledge within AS teams

Liaise with development and support teams to grab more knowledge

Controls that Knowledge database is regularly updated

Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc).

Act as global coordinator main events.

Review of major releases roadmaps

Ensure post checks are documented, performed and report is shared

As L2 production Engineer, you will be expected to work in shifted time, with rotation every 2 weeks There are 3 shifts :

Morning : from 7am to 4pm

Afternoon : from 2pm to 11pm (day light saving season : from 3pm to 12am)

Night : from 5pm to 2am (day light saving season : from 6pm to 3am)

You will rotate on these 3 shifts every 2 weeks in general.