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Production Support Engineer

3 months ago

Singapur, Singapore Nityo Infotech Full time
Key Responsibilities• Deliver a 1st class Production Support service to UOB’s Channel’s stakeholders• Responsible for availability, incident, problem and capacity management for the applications in scope• Response and resolve incidents, problem and user queries through proper analysis • Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department • Drive technical remediation in line with agreed non-functional requirements• Evidence continual service improvement of processes and tasks (via automation)• Ensures essential process / procedures are followed and contribute to defining standards. • Coach and be receptive to coaching to uplift the team’s and your individual knowledge• Communicate complex technical issues to business users in a language they understand• Contribute in effective knowledge management best practices within team and organization• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLAKey RequirementsMust have:-• Minimum 7 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications. • Strong team player. Flexible and being able to manage time effectively.• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.Job Description – L2 Support AnalystPage 2 of 2• Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.• Strong understanding of ITIL methodologyEssential Technical Skill :-• 7+ years’ experience with Distributed Technologies – Unix/Linux, MQ, WebLogic, Java, Oracle, connect-direct• 2+ years on Batch Scheduler ( Control M, Autosys, Cron)• 2+ years on Host-to-Host File transfer ( SFTP)• Monitoring tools like ITRS-Geneos, BMC Patrol & Splunk• Strong understanding of web application architectures and protocols• Strong understanding of troubleshooting java application performance issues• Strong automation skills (primarily using Unix Shell scripting or Python)• Competency in troubleshooting API calls , GET; POST; PUT, HTTP client online, REST-Client, Postman• 2+ years’ experience supporting Cash & Trade Management platform• Hands-On experience in writing / debugging scripts, code, and database queries• Hands on experience in openSSH, SCP, SFTP Protocol• Software Engineering & Change Management• Solid understanding of resiliency and redundancy designs• Interfaces and Messaging systemsPersonal Skill :-• Ability to work in a team environment• Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority• Excellent communication and interpersonal skills with the ability to communicate well at all levels• Strong problem-solving skills while being process orientated• Self-motivating and delivery focused individual• Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues• Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner

Experience Required

6 - 9 Years

Industry Type

IT

Employment Type

Contract

Location

Singapore