Professional Services Consultant

7 days ago

Singapur, Singapore Palo Alto Networks Full time
Job Description

Your Career 

As a SIEM Engineer for Cortex XSIAM, you will play a pivotal role in assisting our customers with seamless log migration and effective detection strategies. Working closely with the technical lead, you will ensure the successful onboarding and ingestion of relevant log sources into XSIAM, adhering to industry best practices and meeting customer-specific requirements. Your responsibilities will also involve devising suitable detection strategies to fortify our customers' defenses against threats, encompassing the design and implementation of correlation rules.

Your Impact

  • Collaborate with the technical lead to devise a comprehensive log ingestion strategy
  • Contribute to the development of detection strategies based on industry best practices
  • Articulate a step-by-step process to ensure the ingestion of high-quality log sources
  • Monitor and optimize log sources for optimal performance
  • Create meticulous and effective correlation rules
  • Fine-tune log sources and correlation rules to enhance system efficiency
  • Serve as the subject matter expert (SME) in SIEM, correlation, and log source ingestion
  • Serve as a trusted advisor to end customers, offering consultative guidance and expertise in optimizing the utilization of Cortex XSIAM
  • Leverage your in-depth knowledge of SIEM and SOC practices to assess customer needs, provide tailored recommendations, and assist in the formulation of effective security strategies
  • Collaborate closely with customers to understand their unique challenges and objectives, translating them into actionable steps that enhance their security posture
  • Identify opportunities to enhance analyst alert handling through automation
  • Foster collaboration with internal and external teams to drive product adoption
  • Produce technical documentation detailing SIEM aspects of the engagement
  • Occasionally travel to customer meetings and workshops (up to 10% of the time)

Qualifications

Your Experience

  • Exceptional written and verbal communication and presentation skills, for both internal and external interactions 
  • 6+ years of hands-on experience in deploying and integrating SIEM solutions within enterprise to large enterprise-level environments 
  • Proficiency in coordinating and conducting event collection, log management, event management, compliance automation, and identity monitoring using SIEM platforms 
  • Ability to conceive and develop detection use cases in SIEM systems to enable effective alerting 
  • Proficiency in implementing and integrating automation solutions to enhance SOC efficiency, thereby minimizing MTTR and optimizing operational effectiveness
  • ​​Demonstrated expertise in threat intelligence management, including the ability to analyze and leverage threat intelligence feeds to proactively identify, assess, and mitigate potential security threats within the organization's environment
  • Familiarity with a range of Endpoint security solutions such as anti malware, EDR, XDR
  • Knowledge of generating reports on SIEM status, including metrics like logging source count, log collection rate, and other performance indicators 
  • Proven experience in providing consultative services to end customers within the realm of cybersecurity, particularly in SIEM and SOC domains 
  • Demonstrated ability to comprehend customer requirements, analyze complex security environments, and deliver strategic recommendations that align with their goals 
  • Proficient in comprehending and creating technical design documentation 
  • Proven track record in effectively leading technical teams, managing resources, and overseeing projects within a dynamic cybersecurity environment, ensuring alignment with strategic objectives, timely delivery of milestones, and efficient utilization of resources
  • Skilled in facilitating collaboration among diverse stakeholders, including technical teams, management, and external partners, to drive informed decision-making processes that align with organizational objectives and foster innovation in cybersecurity strategies
  • Relevant bachelor's degree or equivalent military experience or industry-recognized qualifications (CISSP, GIAC, SIEM Vendor Qualification, etc.), is a plus or equivalent military experience required


Additional Information

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Only Singaporeans

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

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