Sr Director
4 weeks ago
What's the role?
As the Sr Director of Professional Services (PS) APAC, you will own the PS revenue/profitability targets (P&L) in the region, aligning directly with the Sales SVP/GM and the VP, Global Professional Services. You will be responsible for delivery and expansion in the region. You are a leader with a passion and experience for growing world class, high-performance teams and successfully delivering innovative professional services to customers.
You will lead a highly focused team of specialized experts across APAC. They work as part of a highly matrixed, cross-functional team in close partnership and collaboration across Sales, Professional Services, Product, Customer Success, and Delivery teams including expanding into the wider partner ecosystem.
Your main responsibilities include
Managing all aspects of APAC professional services business including revenue, pipeline, bookings, profitability, utilization and customer satisfaction Leading and overseeing the professional services team, including recruitment, training, development and performance management Developing a strong competency and staying up-to-date on HERE products and services offerings and related technologies Becoming a trusted advisor by developing and selling innovative solutions that address customer pain points and achieve desired business outcomes Conducting PS led customer interactions to promote and sell current services portfolio including, advisory/consulting, implementation and data services Contributing to, promoting and growing new portfolio additions, including managed services and educational services Managing customer relationships and ensuring satisfaction with delivery of services Developing and executing on strategies to grow the professional services business and increase revenue Interfacing closely with PS Operations and Resource Managers to secure and prioritize resources. Working closely with Sales teams to identify new business opportunities to accelerate market uptake of HERE products and services Cultivating business in target markets including India, Japan, Korea, Oceania, SEA and expansion into China Playing an important role in the HERE APAC Leadership Team, working closely with the GM, sub-regional leaders and supporting functions. In effect, the role is like dual citizenship (Global PS/S&S and APAC region) Collaborating with other regional leaders and global teams on new portfolio offerings, best practices, knowledge sharing and project execution Communicating regularly with VP, Global Professional Services on key performance indicators, management related topics, and customer opportunities and project
Who are you?
You have a proven track record of success in managing and growing professional services teams, as well as a strong background in solution selling, customer relationship management and project also possess the following skills, competencies and work experience
A degree in Business, Engineering or related fields 20+ years of total experience with at least 12 years of applicable experience in professional services and at least 3 years in a leadership role. Validated experience in managing professional services delivery for a software company, SaaS preferably but also Systems Integrators or Consulting ence with Location technology is advantageous, though not a must ence working with the Automotive sector is a plus. Proven track record of growing a business. Developing a strong strategy and competitive advantage and consistently hitting delivery milestones, financial targets, and customer satisfaction goals. A successful track record of working effectively in a highly matrixed and fast-growing organization in APAC, growing services revenues, while continuing to improve operational excellence (high utilization, meeting margin targets, focus on quality, customer satisfaction, Validated experience in developing leaders and building and managing a high-performance teams that have built successful and profitable consultative relationships with key influencers in companies spanning a broad array of industries. Excellent strategy development and problem-solving skills as well as business development focus and experience (., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational and financial acumen. Significant experience running or overseeing multi-million-dollar projects. Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with HERE. Demonstrated success engaging at CxO levels. Ability to strategically travel across APAC Region (~25-30%) Excellent communication skills in English. Proficiency in any other regional language will be a plus.HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
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