Professional Services Consultant

2 months ago


Singapur, Singapore Fortinet Full time

Job Summary:

We are seeking a highly skilled and experienced Technical Services Expert to join our team at Fortinet. As a key member of our Professional Services organization, you will play a critical role in delivering high-quality technical services to our customers.

Key Responsibilities:

  • Collaborate with customers to understand their technical requirements and develop tailored solutions to meet their needs.
  • Design and implement Fortinet solutions, including security infrastructure, to ensure optimal performance and security.
  • Develop and maintain technical project documentation, including high-level design documentation, method of procedure, test plans, and configuration templates.
  • Provision, customize, and verify Fortinet configurations based on recommended and approved design.
  • Test Fortinet solutions and verify system behavior.
  • Participate in interoperability and integration testing of devices that interact with Fortinet products.
  • Recommend and implement Fortinet best practices.
  • Resolve and escalate technical issues in a timely fashion.
  • Deliver general knowledge transfer to client staff.
  • Develop and maintain core competency on Fortinet's product line and technologies.

Requirements:

  • 7+ years of experience in LAN/WAN/Network Security Products.
  • Master's Degree in technical or management discipline and/or equivalent extensive work-related experience.
  • Experience with designing and implementing FortiGate solutions or major 3rd party security solutions.
  • Experience in complex routing and WAN environments where BGP, OSPF is a requirement.
  • Work experience in maintaining, deploying, or designing MPLS networks in particular L3 VPN.
  • Exposure to MSSP or managed service environments (Multi-tenancy, monitoring, reporting, supportability).
  • Experience in scripting and automation (e.g. ZTP, integration into orchestrator, controllers, and dashboard).
  • Excellent communication and technical documentation skills.
  • Proven ability to work independently as well as in a team in a collaborative environment. Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
  • Positive customer service attitude with excellent soft skills.


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