Senior Director of Professional Services
4 weeks ago
At HERE Technologies, we are seeking a highly experienced and skilled Senior Director of Professional Services to lead our APAC team. As a key member of our leadership team, you will be responsible for driving revenue growth, expanding our professional services business, and delivering innovative solutions to our customers.
Main Responsibilities:
- Develop and execute strategies to grow the professional services business and increase revenue
- Lead and oversee the professional services team, including recruitment, training, and performance management
- Develop a strong competency and stay up-to-date on HERE products and services offerings and related technologies
- Become a trusted advisor by developing and selling innovative solutions that address customer pain points and achieve desired business outcomes
- Conduct PS-led customer interactions to promote and sell current services portfolio, including advisory/consulting, implementation, and data services
- Contribute to, promote, and grow new portfolio additions, including managed services and educational services
- Manage customer relationships and ensure satisfaction with delivery of services
- Develop and execute on strategies to grow the professional services business and increase revenue
- Interfacing closely with PS Operations and Resource Managers to secure and prioritize resources
- Working closely with Sales teams to identify new business opportunities to accelerate market uptake of HERE products and services
- Cultivating business in target markets, including India, Japan, Korea, Oceania, SEA, and expansion into China
- Playing an important role in the HERE APAC Leadership Team, working closely with the GM, sub-regional leaders, and supporting functions
- Collaborating with other regional leaders and global teams on new portfolio offerings, best practices, knowledge sharing, and project execution
- Communicating regularly with VP, Global Professional Services, on key performance indicators, management-related topics, and customer opportunities and projects
Requirements:
- A degree in Business, Engineering, or related fields
- 20+ years of total experience with at least 12 years of applicable experience in professional services and at least 3 years in a leadership role
- Validated experience in managing professional services delivery for a software company, SaaS preferably, but also Systems Integrators or Consulting experience with Location technology is advantageous, though not a must
- Proven track record of growing a business, developing a strong strategy, and consistently hitting delivery milestones, financial targets, and customer satisfaction goals
- Validated experience in developing leaders and building and managing a high-performance team that has built successful and profitable consultative relationships with key influencers in companies spanning a broad array of industries
- Excellent strategy development and problem-solving skills, as well as business development focus and experience, relative to new products, services, and go-to-market approaches, while possessing a broad level of technology understanding and substantial operational and financial acumen
- Significant experience running or overseeing multi-million-dollar projects
- Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with HERE
- Demonstrated success engaging at CxO levels
- Ability to strategically travel across APAC Region (~25-30%)
- Excellent communication skills in English. Proficiency in any other regional language will be a plus
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