People Shared Services Specialist
5 months ago
Responsibilities:
Serves as a Subject Matter Expert for the responsible country. Support Tier 1 and Tier 2 escalations / questions and resolve and respond to Rioter inquiries by email, case management, and in-person Act as primary point of contact for embedded Enterprise colleagues (HRBPs, Finance, Legal and TA teams) to ensure business processes are well-maintained and completed. Input and audit transactions within HR systems related to: on-boarding, off-boarding, transfers, job change, payroll, and benefits changes. Troubleshoot standard technical issues within our HR systems with little to no assistance and act as HR systems subject matter expert for HRBPs, COEs, Rioters and team members Perform regular audits to ensure data integrity in our HR Systems at all times Manage rioters’ benefits with external vendors Manage monthly payroll process and tax reporting with support from local payroll vendor Facilitate in-bound relocation process with support from global relocation vendor Facilitate work visa application, renewal and termination process with support from local/global immigration vendor Work closely with HR consultant to ensure that Riot is compliant with the local regulations Liaise with government boards to fulfill HR specific statutory reporting requirements Upload and maintain electronic personnel records for all Rioters Participate in the review, execution and implementation of process improvements projects Meet performance and service level metrics for timeliness & accuracyRequired Qualifications:
General Education Degree 4+ years in HR Operations, or similar HR role in South Korea 2+ years using cloud-based HRIS (Workday or similar) Background working with HR teams and professionals (HRBPs, Total Rewards, Recruiters) Fluent in English and local language (Korean) to support the APAC offices Ability to manage sensitive data and information Experience in managing local payroll High degree of detail orientationDesired Qualifications:
Background operating in an HR Shared Service environment Experience with Google Suite, Greenhouse and Workday is a plus Familiarity with local employment laws Experience with Shiftee timekeeping system preferred Experience with payroll handling in South KoreaFor this role, you'll find success through craft expertise, a collaborative spirit, and choices that focus on your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position
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