Senior Associate, People Service Delivery Team Lead
6 months ago
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - % of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately , employees across countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what LifeAtBNYMellon is all about.
We’re seeking a future team member for the role of Senior Associate, People Service Delivery Team Lead to join our People team . This role is located in Singapore - HYBRID.
These roles are responsible for full range of People Operations process as well as coordinating and executing both operational and People solution center (PSC) queries. The PSC are the initial point of contact and central intake for in bound HR requests. These requests are executed in compliance with internal controls and in accordance with established standards. Also handle processes which facilitate the gathering, processing, and distribution of data/information in areas such as benefits, compensation, personnel files, Onboarding, Offboarding etc.
In this role, you’ll make an impact in the following ways:
Leads a Service delivery team who contributes individually, provides supervision and guidance to APAC people Operations team in managing local processes and projects across APAC countries. Projects may include assisting with the implementation of new or updated operational procedures around various Operations activities like Onboarding, Offboarding, Payroll, Audit, regulatory submissions, compensation/benefits, talent administration and relocation, visa and immigration administration etc., Serves as subject matter expertise in all APAC processes, trains and assigns simple to complex people process to other APAC Operations staff. Acts as a point of contact/escalation for People Solution Center queries and People Operations process, offering guidance and assistance on issues that may be more complicated or unusual and that need more thought or data before involving other People Team Centre of Excellence. Decides on the appropriate action (either by themselves or by referring to the next level) and follows up to ensure resolution. Suggests ways to improve efficiency, customer satisfaction, etc. Helps in implementing Standard Operation Procedures, educating People Solutions Centre team and other People Team stakeholders as needed. Ability to influence stakeholders and unite them around a shared goal and purpose. May help craft guidance to operationalize legislative changes into People Solutions procedures/protocols. Manages the team's execution of assigned activities and solutions, ensuring quality and timeliness. Ensures team has appropriate resources to conduct their work and that they understand each solution, when to escalate and whom to contact. Manage risk by directing the team to execute functions in compliance with internal controls, employment laws covering multiple jurisdictions and other related regulations; manage any internal or external audits assigned to the business unit. Often oversees - different activities or solutions. Initiates the implementation of process improvements as directed by more senior managers. May suggest process improvements or report on areas for improvement and development opportunities.To be successful in this role, we’re seeking the following:
Bachelor’s degree or the equivalent combination of education and experience is required + years of total work experience preferred with at least years of management preferredAt BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:
Fortune World’s Most Admired Companies & Top for Diversity and Inclusion, , Disability: IN – % score, Dow Jones Sustainability Indices, Top performing company for Sustainability, Forbes Blockchain ,Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
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