Customer Experience Associate

Found in: Talent SG C2 - 2 weeks ago


Singapur, Singapore airbus Full time
Job Description:

Job Overview

Being part of Airbus Asia Training Centre (AATC) Customer Experience team, this customer-facing role encompasses a wide variety of day-to-day tasks with the objective to deliver an excellent customer experience to the pilots performing their flight crew training.

Front Desk operations: 

  • Provide welcome and check out on the first and last day of training of the pilots

  • First line assistance and support to any customers / visitors entering the premises

  • Facilitate effectively pilots’ requests by liaising promptly with other departments (Flight Training Operations, Sales, Training, Quality, Maintenance)

  • Deliver day-to-day operations: basic procurement, first day preparation, administrative tasks, etc

  • Contribute actively in continuous improvement of customer experience and launch of new initiative and projects

  • Maintain high standards of Customer Experience at any point of time

  • Organize in autonomy visits of the training centre for various audiences (customers, students, external guests)

Boutique operations:

  • Perform opening and closing of the Airbus Asia Training Centre Boutique shop

  • Provide assistance for products sales while delivering high range experience to customers

  • Support regular stock inventory and orders management following processes in place.

  • Organize promotional events to increase boutique sales

  • Take initiative on renew boutique products and mode of sales

  • Work with marketing department for new boutique campaign

Communications and events:

  • Support company events in coordination with Airbus communications and marketing teams.

  • Support organisation and execution of special visits (government, VIP, etc)

  • Organise and execute any relevant internal and external events.

Trainee care, training support for ATR full flight simulator:

  • Contribute to the trainee care & training support operations for the pilots training at ATR Training Centre.

  • Provide assistance and support for the visa application process

Required Skills

  • Previous experience in a customer-facing role

  • Excellent communication skills

  • Adaptability to different customers, cultures and situations

  • Proactive and positive attitude

  • Being a team player is a must

  • Basic understand of the aviation industry is a plus

  • Knowledge on office tools (google workspace)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Asia Training Centre Pte. Ltd.

Employment Type:

Fixed term

-------

Experience Level:

Entry Level

Job Family:

Customer Account and Service Management


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