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Satair - Repair & Warranty Specialist (Airbus Channel) (2 years contract)

1 month ago

Singapur, Singapore airbus Full time
Job Description:

This is a contract role for 2 years.

Job Objectives

Administer Repair/Lease/Exchange Orders, Conversions, Warranty claims activities in accordance with Satair objectives and strategies ensuring that our products and services are delivered on time, quality and cost for highest customers’ satisfaction

Job Responsibilities

  • Act as the central point of contact for Proprietary Parts repair, lease and exchange inquiries as well as for commercial questions of Satair’s customers and the respective repair stations 

  • Manage customers’ Repair/Lease/Exchange Orders, Conversion & Warranty claims while closely monitoring that the suppliers/repair stations conform to contractually agreed obligations based on key performance indicators (KPIs)

  • Issue Repair and Warranty Orders to approved suppliers/repair stations 

  • Ensure internal/external customers are updated on status of Repair / Lease / Exchange Orders, Conversion & Warranty claims 

  • Handle Order conversion: from Exchange to Sale, from Sale to Exchange, from Sale to Lease, from Lease to Sale, from Exchange to Lease, from Lease to Exchange 

  • Ensure daily communication with the repair stations to guarantee the performance targets of the open repair orders in terms of time, costs & quality 

  • Provide customers with comprehensive and timely information / communication regarding the status of the component repairs and/or alternative service solutions 

  • Ensure the repair order process for Proprietary Parts/ Airbus drawing parts runs smoothly 

  • Monitor closely the supply chain upstream (suppliers/repair stations) and downstream (customers) concurrently as an end-to end process 

  • Act as the direct contact for customers regarding process/status, commercial issues and AOG (Aircraft On Ground) inquiries / orders 

  • Analyse, assess and define service solutions (repair / lease / exchange) for airlines or MRO companies – in particular the timely/time-optimized solution delivery in the event of delivery difficulties 

  • Evaluate and assess customer-specific problems / complaints as well as coordination of the developed delivery solutions with Airbus & Satair-internal departments and external interfaces, taking into account all activities in the supply chain 

  • Repair, purchase and sales processing and material process management of AIRBUS drawing parts (spare parts) 

  • Control and monitoring of complete orders as well as consolidation of information regarding the overall situation of customer specific spare parts supply 

  • Control of the contractually agreed delivery times (based on the key performance indicators (KPIs)) and preparation of the higher-level orders 

  • Continuous preparation of potential for improvement along the process chain, including the development of decision templates for general delivery improvements for management 

  • Prepare performance reports when required reflecting: (1) New, closed and open claims o Shop Processing Time (SPT) / Turn-Around-Time (TAT) (2) Action tracker 

  • Liaise with Airbus engineering department on technical queries

Supplier/Repair Stations relations:

  • Initiate follow-up sessions/calls with suppliers/repair stations to ensure contractual Shop Processing Time (SPT) and Turn-Around-Time (TAT) are met and processes are aligned involving the relevant stakeholders 

  • Initiate & follow up on action tracker to ensure improvement plans are met

Secondary Responsibilities

  • In agreement with HO ASOMRM, participate in and plan external and internal visits with suppliers/repair stations and customers 

  • In cooperation with ASOMRM Process Specialist, ensure internal and external processes are reviewed and improved where needed 

  • Identify, initiate or offer suggestions to improve efficiency internally and with suppliers/repair stations and along the value chain 

  • Keep HO ASOMRM, relevant Product Manager/Service Management/Repair Network Management as well as the Process Specialist informed of changes in supplier/repair stations performance 

  • Support the further development of individual repair stations with regards to repair capability in close cooperation with the Repair Network Management team 

  • Monitor and report on political and other conditions in the marketplace of importance to Satair’s competitiveness, including competitors’ behavior and activities

Job Requirements

  • Diploma (Degree in Aeronautics / Aeronautical Engineering is preferred) 

  • Minimum 3-5 years working experience in Customer Order Management or Supply Chain or similar (good understanding of After Sales Supply Chain) 

  • Negotiation skills 

  • Professional & practical insight and experience with purchasing and logistics (knowledge of Supply Chain fundamentals) 

  • Good working knowledge of English, both written and oral 

  • Working knowledge of SAP 

  • Good analytical and numeracy skills 

  • PC literacy, including word processing, spreadsheets and database use 

  • Good business acumen 

  • Knowledge of Customer Business & Operations, Customer expectations & needs 

  • Knowledge of Export Control Basics 

  • Technical Data Awareness 

  • Knowledge of Maintenance Oriented Airworthiness Rules & Maintenance operation 

  • IT affinity to support the digitalization of manual processes 

  • First experience in project management (LBIP / Agile...)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Satair Pte Ltd

Contract Type:

Fixed term

Experience Level:

Professional

Job Family:

Customer Account and Service Management

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