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Senior Warranty

4 months ago

Singapur, Singapore People Profilers Full time

Responsibilities

  • To check and ensure that all repair orders are timely closed (within 2 week of end control).
  • To invoice warranty claims within the submission timeline provided.
  • To process all warranty claims and check for accuracy before send for validation.
  • Prepare invoice does not process report to avoid claim submission time exceeded.
  • Bi-daily repair order collection from Service Dept and cross checked with Customer Service Advisor(CSA) hand over list to avoid any missing CSA Repair Order (RO) by email.
  • To follow up Repair Order and ensure that both CSAs and Workshop foremen submit all RO on time. Communicate with them directly to understand their needs.
  • To follow up warranty enquiries by CSAs and workshop personnel.
  • Verify the accuracy of goodwill requisition by CSA.
  • Repair Order Sorting and Preparation for scanning after claims was submitted completely with warranty ParaDM checklist.
  • Monitoring of Work In Progress(WIP)(Ageing) not more than 60 days
  • Weekly follow up, update related departments on all outstanding repair order and purchase order status or any approval required.
  • To perform other duties as and when required by Immediate Superiors or Service Manager.
  • To provide documents during Warranty Dept. External and Internal Audit.
  • To back up Warranty Executive on Extended Warranty Administration, Technical Campaign request and GDMS support from inter department.

Requirements

  • Minimum O Level in any fields with at least 1-2 years of relevant experience in automotive industry is preferred
  • Computer literate
  • Office Administration skills
  • Team Player
  • Alexandra, Monday 8.30am to 6.30pm, Tuesday to Friday 8.30am to 6.15pm
  • Job Reference: L4799855

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.