Satair - Repair & Warranty Specialist (Airbus Channel) (2 years contract)

2 weeks ago


Singapur, Singapore airbus Full time
Job Description:

This is a 2-year contract position.

Job Objectives:

- Manage Repair/Lease/Exchange Orders, Conversions, and Warranty claims to ensure timely delivery of high-quality products and services for maximum customer satisfaction.

Job Responsibilities:

  • Act as the main point of contact for Proprietary Parts repair, lease, and exchange inquiries, and commercial questions from customers
  • Manage customers' Repair/Lease/Exchange Orders, Conversions & Warranty claims
  • Issue Repair and Warranty Orders to approved suppliers/repair stations
  • Communicate with repair stations daily to meet performance targets
  • Provide customers with comprehensive information on repair status
  • Handle Order conversions efficiently
  • Monitor the entire supply chain process closely
  • Analyze and define service solutions for airlines or MRO companies
  • Collaborate with internal and external stakeholders to address customer-specific issues
  • Prepare performance reports and liaise with Airbus engineering department

Supplier/Repair Stations Relations:

  • Conduct follow-up sessions with suppliers/repair stations to ensure timely processes
  • Track and ensure improvement plans are implemented

Secondary Responsibilities:

  • Plan visits with suppliers/repair stations and customers
  • Review and improve internal and external processes
  • Identify areas for efficiency improvement
  • Keep relevant stakeholders informed of changes
  • Support repair stations' development
  • Monitor marketplace conditions

Job Requirements:

  • Degree in Aeronautics/Aeronautical Engineering preferred
  • 3-5 years experience in Customer Order Management or Supply Chain
  • Strong negotiation skills
  • Proficiency in purchasing and logistics
  • Knowledge of English and SAP
  • Analytical and numeracy skills
  • Business acumen and understanding of customer needs
  • Various technical knowledge and IT affinity
  • Experience in project management

This role requires integrity and compliance awareness for the Company's sustainable growth.

Company: Satair Pte Ltd

Contract Type: Fixed term

Experience Level: Professional

Job Family: Customer Account and Service Management



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