Associate/Analyst, Corporate Customer Service Specialist – Dedicated Servicing
6 months ago
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities To deepen and strengthen customer relationships through exemplary service and to uphold the best-in-class service standards Interact with internal & external premier customers to answer customer queries and resolve customers’ service requests related to Corporate Banking products Partner with internal various teams to resolve all customer queries / requests and ensure SLA are duly met Work closely with Team Manager/ Operation Manager, product owners or business to identify the areas of improvement based on customer enquiries landscape Own and resolve customers’ issues/ enquiries, end-to-end servicing Review root cause, track internal follow-up to ensure issues are resolved on a permanent basis Manage customers’ relationships (both internal and external customers) Provide customer support (phone/ SR/ email) and resolution to customers’ production issues in a timely manner Review support / incident calls for root cause analyses Co-ordinate with vendor to resolve customer’s problems Update the tracking spreadsheet, call logs, incident reports, for all implementation issues and customers’ enquiries Compile required statistics for reporting Any other project/work as assigned
Requirements
Diploma / Degree Holder with minimum 2-3 years experience in Corporate Products (Cash Management & IDEAL) preferred Hard-working, self-motivated and a strong team player Good interpersonal and communication skills Meticulous and detail-oriented Capable to work effectively under pressure and tight deadline Familiar with MS Office applications, such as Outlook, Excel, Words Ability to identify opportunities to improve operational efficiencyApply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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