Associate/Analyst, Corporate Customer Service Specialist – Dedicated Servicing

6 months ago


Singapur, Singapore DBS Bank Full time

Business Function


Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.​

Responsibilities
To deepen and strengthen customer relationships through exemplary service and to uphold the best-in-class service standards Interact with internal & external premier customers to answer customer queries and resolve customers’ service requests related to Corporate Banking products Partner with internal various teams to resolve all customer queries / requests and ensure SLA are duly met Work closely with Team Manager/ Operation Manager, product owners or business to identify the areas of improvement based on customer enquiries landscape Own and resolve customers’ issues/ enquiries, end-to-end servicing Review root cause, track internal follow-up to ensure issues are resolved on a permanent basis Manage customers’ relationships (both internal and external customers) Provide customer support (phone/ SR/ email) and resolution to customers’ production issues in a timely manner Review support / incident calls for root cause analyses Co-ordinate with vendor to resolve customer’s problems Update the tracking spreadsheet, call logs, incident reports, for all implementation issues and customers’ enquiries Compile required statistics for reporting Any other project/work as assigned

Requirements

Diploma / Degree Holder with minimum 2-3 years experience in Corporate Products (Cash Management & IDEAL) preferred Hard-working, self-motivated and a strong team player Good interpersonal and communication skills Meticulous and detail-oriented Capable to work effectively under pressure and tight deadline Familiar with MS Office applications, such as Outlook, Excel, Words Ability to identify opportunities to improve operational efficiency

Apply Now​

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.



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