Technical Service Support
7 months ago
Description
Network Operations Support Engineer translates directives and strategies from department head into detailed project plans.DUTIES & AND RESPONSIBILITIES:
Translates directives and strategies from department head into detailed project plans.
Acknowledge and attend to EG and SG customer reported issues for Mobile postpaid, Duo, Voice/SMS, Wireless VPN, signal coverage, and SDWAN-LTE nomadic.
Deliver L2 case handling support via the prescribed phone and ticket management systems.
Conduct case isolation and troubleshooting including necessary L2 procedures using the following tools:
Discovery/Actix One: signal coverage checking
U2020: site alarm checking
ICD: check fault tickets for existing site related alarms
MyCOM: KPI checking of sites (capacity, interference)
PGW: to view subscriber services on HLR
SEQ: calls/SMS logs checking (latched sites included)
Acision: SMS logs counter checking
Radcom/Qtrace: data logs checking including historical latched sites
APMS: remote access tool for Femtocell
SDWAN
VSD: NMS tool for SDWAN circuits
Customer Portal: tool to view circuit details specific per customer including traffic and port status
Streamline: database for activated SDWAN circuits containing network diagrams and circuit descriptions.
Recommends prioritization of trouble and performance tickets when escalated by customers
REQUIREMENTS:
Must Have:
Minimum 2 years experience in Network Operations, Technical Support, Systems Engineering, or Systems administration or equivalent is highly advantageous
IT/Telco industry experience
Knowledgeable in legacy technologies like PSTN, ISDN, ATMs, SDH
Strong Fundamental Knowledge of basic communication and forms of data transmissions
Awareness of advanced technology in the field of transmission and communication. DWDM/ROADM/Ethernet/SDWAN/Cloud
Bachelor's degree in Communication/Electronics/Computer Engineering, Computer Science, IT, or any related field
Nice to Have:
Experienced in working in a NOC environment
CCNA/HCNA background
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
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