Technical Service Support

7 months ago


Singapur, Singapore Globe Full time

Description

Network Operations Support Engineer translates directives and strategies from department head into detailed project plans.

DUTIES & AND RESPONSIBILITIES:

Translates directives and strategies from department head into detailed project plans.

Acknowledge and attend to EG and SG customer reported issues for Mobile postpaid, Duo, Voice/SMS, Wireless VPN, signal coverage, and SDWAN-LTE nomadic.

Deliver L2 case handling support via the prescribed phone and ticket management systems.

Conduct case isolation and troubleshooting including necessary L2 procedures using the following tools:

Discovery/Actix One: signal coverage checking

U2020: site alarm checking

ICD: check fault tickets for existing site related alarms

MyCOM: KPI checking of sites (capacity, interference)

PGW: to view subscriber services on HLR

SEQ: calls/SMS logs checking (latched sites included)

Acision: SMS logs counter checking

Radcom/Qtrace: data logs checking including historical latched sites

APMS: remote access tool for Femtocell 

SDWAN

VSD: NMS tool for SDWAN circuits

Customer Portal: tool to view circuit details specific per customer including traffic and port status

Streamline: database for activated SDWAN circuits containing network diagrams and circuit descriptions.

Recommends prioritization of trouble and performance tickets when escalated by customers

REQUIREMENTS:

Must Have:

Minimum 2 years experience in Network Operations, Technical Support, Systems Engineering, or Systems administration or equivalent is highly advantageous

IT/Telco industry experience

Knowledgeable in legacy technologies like PSTN, ISDN, ATMs, SDH

Strong Fundamental Knowledge of basic communication and forms of data transmissions

Awareness of advanced technology in the field of transmission and communication. DWDM/ROADM/Ethernet/SDWAN/Cloud

Bachelor's degree in Communication/Electronics/Computer Engineering, Computer Science, IT, or any related field

Nice to Have:

Experienced in working in a NOC environment

CCNA/HCNA background

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.


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