![F3300 Templeton Asset Management Ltd](https://media.trabajo.org/img/noimg.jpg)
Senior IS Analyst-Technical Support
1 month ago
At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.
Come join us in delivering better outcomes for our clients around the world
What is Front Office Desktop Support responsible for?
Front Office Desktop Support provides technology and functional support to internal clients for issues including hardware, operating system, desktop/web applications, mobility, conferencing, and printing. Our goal is to increase users’ ability to self-service, automate contacts, enhance users’ experience, and support users in adopting new technologies. We are the primary customer interface with technology and are responsible for supporting all customer facing technologies.
What is the Senior IS Analyst Technical Support responsible for?
Provide desktop support for Franklin Templeton employees. This includes addressing their technical issues, requests, and support of the IT Infrastructure.
This position is based in Singapore, requires 5 days per week onsite in the office and occasional after hours support for moves and changes.
What are the ongoing responsibilities of this position?
Provide on-site technical support and customer service as well as remote user support.
Build customer relationships with the users in the respective office.
Accountability for addressing technical issues in a timely manner and providing concise and timely updates.
Address issues that arise within the local office and tickets for local and remote users routed from the service desk.
Coordinate, setup, and support technologies used in Conference Rooms
Provide Audio Visual Support for large internal and external meetings in the Office and external facilities.
Train users on new technologies in the space
Provide support for trading and investment management technologies.
Provide education on information technology issues/services to employee’s enterprise wide.
Develop, document, and implement standard operating procedures and customer service guidelines relating to remote and localized IT support.
Supports and maintains effective relationships with users in their assigned areas, especially regarding operating systems, applications, mobile devices, new technologies and communications infrastructure.
The primary value is to provide quick and efficient resolution while minimizing disruption to the customer.
Actively participate in team meetings
Ordering and maintaining inventory of IT assets.
Project work related to acquisitions and integration of companies.
Coordinate and support office moves, and user restacks.
Be an active advocate for the customer within IT and with outside technical groups.
Escalate issues to the appropriate teams and drive to closure.
Manage the ticketing queues to ensure issues are prioritized and actioned.
Provide backup assistance to peers when needed.
Availability to provide support outside business hours.
May include occasional travel to other offices.
Follow company guidelines, processes, and standards.
Assist in creation of technical documentation and manuals regarding standard operating procedures and customer service guidelines relating to remote and localized IT support.
Working knowledge of office automation products and computer peripherals, like printers and scanners
Ability to perform remote troubleshooting and provide clear instructions.
Set up, maintain, and troubleshoot Microsoft Windows (Win 11 AND Office 2016) desktop, Laptops, and Notebook computers.
Basic Knowledge of ADS, DNS, DHCP configuration.
Handling of Asset management and vendor management
Basic LAN (Network) troubleshooting knowledge.
Outlook, MS Teams, and OneDrive configuration in end client
Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resources.
What qualifications, skills and experience would help someone to be successful?
Minimum Qualifications:
Bachelor’s or higher degree in computer science or related field
Minimum of 5 years in a similar fast paced and dynamic environment in the desktop support role
Excellent skills and abilities in organization, planning, multi-tasking, and flexibility
Excellent communication and interpersonal skills
Good problem-solving and critical thinking skills
Ability to actively participate as part of a team as well as work independently.
Strong service delivery and customer management skills for local and remote users
Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies
Reliable transportation – mileage will be reimbursed when travel to a non-primary office is required.
Preferred Qualifications
Experience supporting multiple facets of the business in a corporate environment strongly preferred.
Experience using ServiceNow Ticketing system.
Domain understanding of the Financial Services, or other highly regulated, industry
Experience our welcoming culture and reach your professional and personal potential
Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
-
Senior Business Analyst
4 weeks ago
Singapur, Singapore World Vision Full timeWith over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable...
-
Senior Business Analyst
2 weeks ago
Singapur, Singapore World Vision Full timeWith over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children's...
-
Singapur, Singapore AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. If you believe in developing a better tomorrow, read on. About the Role Join us as Senior Technical Analyst, Integral Life Delivery Management today! As a Consultant in Integral Life Delivery Management is responsible for leading the...
-
Senior Technical Business Analyst
3 months ago
Singapur, Singapore Unison Consulting Pte Ltd Full timeWe are currently seeking a dynamic and experienced Senior Technical Business Analyst to join our team. In this role, you will be responsible for leading and executing complex projects in the areas of technology and business process improvement. You will work closely with cross-functional teams, including developers, testers, and stakeholders, to gather and...
-
Technical Support Analyst
1 month ago
Singapur, Singapore SASインスティチュート株式会社 Full timeJMP, a subsidiary of SAS, is committed to empowering scientists and engineers via our world-class family of statistical software products. For over 30 years, JMP has enabled customers to speed new drugs to market, to design better products and processes, and to figure out how to restore ecosystems. Advancements are made when brilliant people use JMP...
-
Associate IS Analyst-Technical Support
4 weeks ago
Singapur, Singapore F3300 Templeton Asset Management Ltd Full timeAt Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe...
-
Technical/Product Support Analyst
1 week ago
Singapur, Singapore SS&C Technologies Holdings Full timeJob Description About SS&C Intralinks:SS&C Intralinks is the leading worldwide Fintech SaaS solution for the global banking, deal-making, and capital markets communities. Our industry-leading technology enables the secure flow of information, empowering the largest banks and companies around the world to execute deals more productively, safely, and with...
-
Singapur, Singapore Nityo Infotech Full timeMinimum Requirements:•6+ years working experience as full stack software developers/system analysts with multiple systems integration•Computer Science education background•Experience with highly resilient solution designs and technologies•Comfortable collaborating with different stakeholders•Cloud and container platform experience will be...
-
Singapur, Singapore 11112 Citibank, N.A. Singapore Full timeThe Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas...
-
Application Support Analyst
1 month ago
Singapur, Singapore Delaware Full timeCareers divider Jobs divider Application Support Analyst divider Application Support Analyst no experience, some experience, consultant Singapore share on Being part of delaware means becoming part of a dynamic, horizontal company culture that prides itself on taking care of its employees. We focus on end-to-end projects that challenge...
-
AVP - Application Support Senior Analyst
4 weeks ago
Singapur, Singapore 11112 Citibank, N.A. Singapore Full timeThe Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...
-
IT Support Analyst
2 weeks ago
Singapur, Singapore Kingsmen Full timeIT Support Analyst hr & administration Singapore (HQ) Permanent A Day in the Life Provide level 1 helpdesk support to all PC & MAC users Ensure smooth on-boarding and off-boarding of end-users Facilitate repair process for IT Hardware Perform PC build and software installations Migration of users data, software, or computer To escalate specific...
-
IT Support Analyst
4 weeks ago
Singapur, Singapore Kingsmen Full timeIT Support Analyst hr & administration Singapore (HQ) Permanent A Day in the Life Provide level 1 helpdesk support to all PC & MAC users Ensure smooth on-boarding and off-boarding of end-users Facilitate repair process for IT Hardware Perform PC build and software installations Migration of users data, software, or computer To escalate...
-
Singapur, Singapore AIA Full timeWelcome to AIA, where we are leading a transformative journey towards a healthier and more sustainable future.If you aspire to contribute to building a brighter tomorrow, keep reading.Role OverviewJoin our team as a Senior Technical Analyst in Integral Life Delivery Management today.Lead IL requirement gathering, analysis, solution development, testing, and...
-
Senior Business Analyst
1 month ago
Singapur, Singapore Zurich Insurance Company Full timeJob Title: Senior Business Analyst Location: Singapore The Opportunity: We are seeking a highly skilled and customer-focused Senior Business Analyst with experience in the insurance industry. The ideal candidate is a positive problem solver who is obsessed with customer experience, serving as a liaison between the Business and IT teams, providing...
-
Senior Analyst
2 weeks ago
Singapur, Singapore WATG Full timeJob Details Description ABOUT WATG WATG is the world’s preeminent destination and hospitality design firm. We are employee-owned, almost 80 years young, and home to over 450 creative, globe-trotting professionals located remotely and in our offices in California, Dallas, New York, Honolulu, London, Singapore, and Shanghai. Our approach to...
-
Senior Analyst
1 month ago
Singapur, Singapore ALS International Full timeSenior Analyst (SG) document.title = "Senior Analyst (SG) – ALS Internatioal";var addthis_share = { title: "Senior Analyst (SG) – ALS Internatioal"} Date: Mar 23, 2023 Location: Singapore Ref: 20030 Job ID: 20030 Job Location: Singapore About Our Client Our client is an international...
-
Singapur, Singapore 11112 Citibank, N.A. Singapore Full timeThe Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas...
-
Singapur, Singapore 11112 Citibank, N.A. Singapore Full timeThe Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas...
-
Endur - Technical Business Analyst
5 days ago
Singapur, Singapore BBGC Full timeJob Summary:We are seeking a skilled and experienced Technical Business Analyst with a strong background in Endur to join our dynamic team. The ideal candidate will have extensive knowledge of the Endur trading platform, along with a solid understanding of business analysis methodologies. The Technical Business Analyst will work closely with stakeholders to...