Enterprise Technical Support

4 months ago


Singapur, Singapore M1 Full time

Job Responsibilities/Requirements:

Job Responsibilities

Provide 24 X 7 technical assistance via phone, Troubleshoot CPE issues, Mobile Broadband, Web/Mail Hosting/setup, co-location and other ISP related products and services Coordinate with other departments and handle internal escalations Attend to faults and escalate if necessary. Common faults are outages, server failure, router, switch etc. Manage monitoring systems (eg. bandwidth monitoring, link monitoring, DDOS notification etc) Provide after-hours technical assistance to Data Centre (eg. handle customer visits, reboot server, DDOS issues, etc) Coordinate with other departments for basic troubleshooting support Ensuring alert for major project is being follow up closely and ensure that relevant department is being updated of the progress Ability to adapt quickly to ever changing priorities and handle multiple tasks simultaneously 

Job Requirements:

Degree/Diploma or equivalent with NOC experience Minimum 2 years of experience in a support/service environment with a keen interest in Internet Technology Preferably with CCNA certification or other network certifications Customer oriented, motivated and driven to explore new ways of doing things Team worker with good interpersonal, communication and writing skills Able to work within constraints and meet service levels Willing to accept new challenges and responsibilities Highly motivated with initiative Willing to work on rotating shift, inclusive of weekends and public holidays Customer focused attitude with ability to explain technical information to non-technical people with compassion  Outstanding communication skills in English, both written and verbal

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