Call Centre Associate Customer Service

Job Scope Reports to Contact Centre Team Lead Handle customer service hotline and provide first level of supports from OMNI Channels Resolve customer queries efficiently and escalate problems/issues promptly. Follow Standard operating procedures closely. Work as a team and ensure that the contact centre service level is met **Requirements**: - Diploma /...

**Full job description** Call Centre Officer (12 hours shift) Working Location : Ang Mo Kio Working Location : 9am to 9pm and 9pm to 9am Job Description & Requirements - Provide quick, responsive, high quality and consistent support and customer service via a 24/7 call centre environment. - Perform technical assistance over the phone. - Perform First...

Answering incoming calls and making outbound calls to customers. Provide Live-Chat support. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Providing exceptional customer service...

**Roles and Responsibilities** - Communicate with customers through these channels professionally and within the required service level agreements in a fast-paced environment - Provide accurate, personalised and anticipatory service with complete resolution - Take necessary action to provide first call resolution within the required response time - Log all...

**About the Company** Founded in 2016, the Car Choice Group is a Singaporean conglomerate comprising the flagship Car Choice Singapore and SG Car Choice brands - together forming one of Singapore’s largest full-suite car dealerships with 6 showrooms islandwide - as well as other related and diversified entities including Bike Choice Singapore, SK Magic...

Answering incoming calls and making outbound calls to customers. Provide Live-Chat support. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Providing exceptional customer service...

**Customer Service Coordinator** **Responsibilities**: - Responsible for coordination on all enquiries / fault call and appointment schedule - Follow up with all quotations / invoicing and customer’s payment for any parts replacement/ package - In charge of daily tasks for technical team on all deliveries, fault call and installation works - Arrange for...

2 years exp **Roles & Responsibilities** DUTIES AND RESPONSIBILITIES The successful applicant will carry out the following duties and responsibilities: - Handle a large volume of incoming Sales orders and Purchase orders - Quickly detect and analyse each customer’s needs in order to assist them - Offer accurate and appropriate advice to each customer...

The Customer Service role is a challenging yet rewarding position. It requires someone who is highly engaging and intuitive in answering and solving customer questions. High teamwork spirit and leadership skills are required for a fast paced environment as such. Unlike other companies customer service, our customer service team plays a huge part in our...

The Customer Service role is a challenging yet rewarding position. It requires someone who is highly engaging and intuitive in answering and solving customer questions. High teamwork spirit and leadership skills are required for a fast paced environment as such. Unlike other companies customer service, our customer service team plays a huge part in our...