Call Centre Executive
1 day ago
**About the Company**
Founded in 2016, the Car Choice Group is a Singaporean conglomerate comprising the flagship Car Choice Singapore and SG Car Choice brands - together forming one of Singapore’s largest full-suite car dealerships with 6 showrooms islandwide - as well as other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, GT Export and Auto Infinite.
**Mission & Vision: Driving Progress**
- Mission: Redefine car buying, nurturing long-term relationships, and ownership.
- Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.
**Core Values: Our Pillars**
- People-Centric: Elevating customer experiences, empowering staff.
- Transparent & Genuine: Delivering clear, systemic information.
- Ethical Excellence: Upholding the highest ethical standards.
Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.
**Responsibilities**
- Serve as a key liaison between organisation and customers, assessing customer’s needs, providing product information, and resolving any potential emerging problems to ensure customer satisfaction
- Handle customer grievances by providing timely solutions and alternatives and following up to ensure resolution, while ensuring interests of all stakeholders are not compromised
- Maintain records customer interactions and process customer accounts, through general record keeping and filing duties
- Build sustainable relationships and trust with customer accounts through open and interactive communication, taking the extra mile to engage customers
**Skills Required**:
- Active listener and strong ability to assess customers’ needs and wants
- Customer orientation and ability to adapt to different types of characters while fulfilling the interest of all stakeholders
- Excellent communication and presentation skills
**Other Requirements**
- Ability to multi-task, prioritize, and manage time effectively
- Track record of achieving set targets/quotas and beyond
- Proven experience in customer experience, customer service, or any other customer support related roles
Estimated Salary: $2500 to $3500 (including fixed basic pay and variable pay depending on performance)
**Salary**: $2,500.00 - $3,500.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
**Experience**:
- Customer Service: 1 year (preferred)
Work Location: In person
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