Call Centre Officer

4 days ago


Ang Mo Kio, Singapore Oaktree Consulting Full time

**Full job description**

Call Centre Officer (12 hours shift)

Working Location : Ang Mo Kio

Working Location : 9am to 9pm and 9pm to 9am

Job Description & Requirements
- Provide quick, responsive, high quality and consistent support and customer service via a 24/7 call centre environment.
- Perform technical assistance over the phone.
- Perform First Call Resolution.
- Prompt users with relevant questions to determine nature of issue.
- Escalate issue to management, Level 2 Support or 3rd party vendors for assistance when problem is complex and beyond Level 1 support within SLA.
- Manage third party vendors for problem resolutions, ensuring timely closure for reported issues.
- Follow up with users to ensure issue has been resolved.
- Maintain ongoing communication within the team and keep all stakeholders aware of relevant, known issues as well as the steps being taken to resolve them.
- Gather feedback from customers.
- Keep track and document all issues and resolutions accordingly.
- Submit Daily/ Weekly/ Monthly report to customers and/or management team.
- Maintain all operations’ standards in relation to customer service and performance as set by the company.
- Extraction of voice recording.
- Ensure all calls are picked up within 3 rings.

**Requirement**:

- Must be Singaporean
- Preferred working experience in Call Centre and Helpdesk environment.
- Experienced with Microsoft Excel, Words and Powerpoint.
- Able to work 12 hours rotating shift and cover OT if necessary.
- Able to multitask between multiple projects.
- Willing to learn, able to work well in a team and be a team player

**details in MS Word format**:

- Current remuneration
- Expected remuneration
- Notice period

**John Goh Meng Chye**

**EA License No : 06C4642**

**EA Reg No : R1102621**

**Job Types**: Full-time, Permanent

Pay: $2,000.00 - $3,100.00 per month

Schedule:

- Monday to Friday

Work Location: In person


  • Call Centre Agent

    14 hours ago


    Ang Mo Kio, Singapore JobAlpha.com Full time

    **Client**: MNC **Location**:AMK Area **Remuneration**: Based on Qualification, Experience & Capability 5 days work week / No shift - **4 Months Short Term Contract (Subject to renewal)** **RESPONSIBILITIES** - Possess call centre / customer service / hospitality experience - At least 1 year experience - Good communications and interpersonal skill - Customer...


  • Ang Mo Kio, Singapore Oaktree Consulting Full time

    Reports to Contact Centre Team Lead Handle customer service hotline and provide first level of supports from OMNI Channels Resolve customer queries efficiently and escalate problems/issues promptly. Follow Standard operating procedures closely. Work as a team and ensure that the contact centre service level is met **Requirement** - Diploma / NITEC / GCE...


  • Ang Mo Kio, Singapore Oaktree Consulting Full time

    Job Scope Reports to Contact Centre Team Lead Handle customer service hotline and provide first level of supports from OMNI Channels Resolve customer queries efficiently and escalate problems/issues promptly. Follow Standard operating procedures closely. Work as a team and ensure that the contact centre service level is met **Requirements**: - Diploma /...

  • Call Centre Agent

    2 weeks ago


    Ang Mo Kio, Singapore Government Organization Full time

    Answering incoming calls and making outbound calls to customers. Provide Live-Chat support. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Providing exceptional customer service...

  • Customer Care Officer

    13 hours ago


    Ang Mo Kio, Singapore CAPITAL DISTRIBUTORS (S) PTE LTD Full time

    2 years exp **Roles & Responsibilities** **Job Descriptions** **Counter (Primary Responsibility)** - Attend to walk-in customers, be it - General Enquiries - Repairs (First-Level Check) - Products(s) Viewing & Introduction - Showroom Sales - Shell Escape Redemption - Receiving inbound and making outbound calls. - Showroom maintenance (house-cleaning...


  • Ang Mo Kio, Singapore AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time

    **Customer Service Officer** Working Days & Hours: 5 days (included weekend) Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break) Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break) 1 weekday off; 1 rest day +/- 2-hour meeting per week Working Location: Ang Mo Kio, Parkway Parade and Punggol Plaza (currently need to...

  • Centre Head

    6 days ago


    Ang Mo Kio, Singapore Thye Hua Kwan Moral Charities Full time

    COMPANY DESCRIPTION **THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone...

  • Admin Officer

    2 weeks ago


    Ang Mo Kio, Singapore Allkin Singapore Ltd Full time

    COMPANY DESCRIPTION Founded in 1978 as Singapore's first family service centre, Allkin Singapore is a community-centric social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background. Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for...


  • Ang Mo Kio, Singapore StarChamps Education Centre Full time

    We are an education centre located at Ang Mo Kio Avenue 3 and Hougang Avenue 8 looking for Full-Time Admin and Student Care Support staff to join us! **Commencement: Jan 2025, training will be conducted in Dec 2024** **Working hours**:Daily Monday to Friday | 10.30am - 7.30pm or 12.15pm to 9.15pm** - **Closed on public holidays** - Promote centre course...


  • Ang Mo Kio, Singapore StarChamps Education Centre Full time

    We are an education centre located at Ang Mo Kio Avenue 3 looking for Part-Time Admin and Student Care Support staff to join us! **Commencement: Immediate, 2 days training will be required** **Working hours**: **Weekdays: Monday: 11.15am - 7.15pm, Wednesday: 11.15am-7.15pm or 12.15pm - 9.15pm, Friday: 11.15am - 7.15pm** - **Closed on public holidays** -...