Call Centre Associates(Ang Mo Kio)

2 weeks ago


Ang Mo Kio, Singapore Oaktree Consulting Full time

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

**Requirements**:

- Diploma / NITEC / GCE ‘O' Level or equivalent
- Minimum C5 for English O level
- Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills:

- Pleasant disposition with good communication skills
- Fluency in a second language
- Computer literate and good typing skills

**Working Hours**

Working Hours

a) 8.30am to 6.00pm (Monday to Friday) and

b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

**details in MS Word format**:

- Current remuneration
- Expected remuneration
- Notice period

**John Goh Meng Chye**

**EA License No : 06C4642**

**EA Reg No : R1102621**

**Job Types**: Full-time, Permanent

Pay: $2,300.00 - $2,600.00 per month

Schedule:

- Monday to Friday

Work Location: In person


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