Call Centre Associates(Ang Mo Kio)
2 weeks ago
Job Scope
Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met
**Requirements**:
- Diploma / NITEC / GCE ‘O' Level or equivalent
- Minimum C5 for English O level
- Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
- Pleasant disposition with good communication skills
- Fluency in a second language
- Computer literate and good typing skills
**Working Hours**
Working Hours
a) 8.30am to 6.00pm (Monday to Friday) and
b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)
**details in MS Word format**:
- Current remuneration
- Expected remuneration
- Notice period
**John Goh Meng Chye**
**EA License No : 06C4642**
**EA Reg No : R1102621**
**Job Types**: Full-time, Permanent
Pay: $2,300.00 - $2,600.00 per month
Schedule:
- Monday to Friday
Work Location: In person
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