Events Executive

2 weeks ago


Singapore KOK FAH TECHNOLOGY FARM PTE LTD Full time

**JOB SUMMARY**

**DUTIES & RESPONSIBILITIES**

**_Customer Service _**
- Resolve all customer queries regarding booking and payment methods
- Provide product information, pricing details, availability to customer by working accordingly together with respective internal teams
- Manage and resolve customer complaints
- Issue of quotation and invoices
- Following up on payment status and billing portals with customer

**_Planning and Coordination _**
- Coordinate booking details with customers and update on the system
- Generate daily tour flow on a weekly basis
- Procuring, stock taking and maintaining of the equipment required for farm tour
- Lead farm tours when necessary
- Support other ad-hoc tasks when required

**_Social Media Marketing _**
- Conceptualise and create content across our social media platforms
- Schedule and publish post across various social media platform channels
- Monitor and respond to comments and messages across our social media platforms
- Support other marketing initiatives and projects as needed

**JOB REQUIREMENTS**
- Minimum Diploma/Advanced/Higher/Graduate Diploma in Business or any field
- Excellent communication skills and a good command of written English
- Enjoys people to people interaction (especially children)
- Customer-focused with good attention to detail
- Able to communicate effectively with partners and clients in English and Chinese, as the role requires frequent liaison with Chinese-speaking stakeholders.
- Able to work independently and as part of a team
- Comfortable with working on weekends (as and when needed)
- Must be computer literate with good knowledge of Google Workspace e.g. Drive and Sheets
- Good knowledge of Excel and Google Sheets

**ADDITIONAL INFORMATION**:

- 5.5 days’ work week: 8.30-5.30pm, alternate 1 weekend
- Lunch will be provided
- Transportation to and from Opposite Choa Chu Kang MRT


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