Senior Franchise Business Manager

**Our Blend**

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store in Southern California, and today we have over 1100 cafes in over 20 countries, and our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew

**Brew Crew Opportunity**

Our Global Brew Crew is seeking a **Senior Franchise Business Manager **to manage, develop and grow our Franchise Partners and advance our ambition to be the global franchisor of choice in Coffee & Tea. You will transform the way we engage with our Franchise Partners, to systematize and have better visibility and structure.

**Key Responsibilities**

In collaboration with a cross-functional team including Operations & Training, Marketing, Finance, Supply Chain and HR, you will:

- Build trust and strong relationships with Franchise Partners through continuous engagement and performance monitoring to advance our shared goals
- Establish operating rhythms starting with annual business planning, quarterly business reviews, monthly reporting and operational audits to uncover and execute on areas of opportunity
- Assist with the development and implementation of Franchisee-specific business plans and budgets
- Interpret business performance reports, benchmark and suggest corrective actions where necessary
- Protect Brand integrity via implementation and measurement of Standard Operating Procedures
- Identify and communicate formal training needs to the training department for training intervention
- Monitor and feedback information about competitor activity within his/her region
- Identify in-store training needs and implement (OTJ) on the job training interventions and coaching Collaborate with Marketing Business Partner to influence and support Franchise marketing strategies and implementation of national marketing campaigns. Enforce correct use of all supporting elements i.e. point of sale, premiums etc.

**Your Ingredients**
- Degree/Advanced/Higher/Graduate Degree in related field
- Experience in progressively responsible roles, including 5+ years with a well
- established food industry/QSR company, preferably coffee & tea
- Experience with multi-unit retail and international franchise, preferably with market entries
- Financial and business acumen: demonstrated ability to uncover and exploit opportunities to optimize operations and profitability
- Strong understanding of operations and logistics, particularly as they relate to execution of marketing programs (retail, food & beverage and franchise experience a plus)
- International business background and experience working across cultures
- Growth mindset
- Approaches issues and opportunities in a collaborative but independent manner International travel when required

**Performance & Rewards**

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

**Our ‘FROTH’ VALUES**

We believe in the **fundamental truths **that guide us through our daily lives:

- **F **RIENDLINESS**:

- **We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
- **R **ESPECT - We are inclusive and honour each other’s values, opinions and diversity.
- **O **WNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
- **T **EAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
- **H **ONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.