Business Manager

**JOIN US BE DARING, BE DIFFERENT, BE JUST**

At the Body Shop, we run on passion, so it’s no surprise our work culture is unique. A genuinely caring environment where fun, dedication, and entrepreneurship are part of our daily lives. Our people put customers at the heart of the business and think outside the box to deliver innovative strategies. If you are commercially minded with an entrepreneurial and activist spirit, who combine expertise with enthusiasm, **we want you
**About the Role**:

- Fully accountable for all aspects of The Body Shop (TBS)’s franchise business within assigned markets, for driving the profitable and strategic growth of the franchise business, for working with the APAC Commercial team, Global and other Regions to develop TBS franchise management best-practices, and for ensuring Franchisee needs are appropriately considered when making critical business decisions within TBS.
- Lead and manage TBS-franchisee relationship for assigned franchise markets
- Oversee territorial operations in alignment to APAC objectives
- Maximise retail and wholesale sales at market level within assigned markets
- Assist with effective event and business planning at Franchise level
- Communicate and ensure all round retailing excellence in accordance with the brand manual and corporate guidelines including store design, customer service, visual merchandising and retail operations

**Key Job Accountabilities**:

- Lead accountability within TBS for the profitability and growth of assigned franchise markets through providing value-add ongoing support and performance management.
- Lead and manage the TBS-franchisee relationship across a cluster of franchisees.
- Responsible for working with Franchisees/General Managers of assigned markets to maximize profitability, total business, retail and wholesale sales
- Develop annual Budgets along with the Commercial team to achieve Regional objectives
- Suggest and allocate annual and quarterly support to the Franchise markets in line with commercial and APAC objectives
- Spend time in the markets driving, collaborating, and advising key programs in order to assist franchisees in achieving business targets and best operational execution
- Act as a liaison for the markets and the Commercial team to achieve product launches and category plans objectives
- Gather and review up-to-date statistical data, including competitor’s performance, for sound decision making
- Support the resolution of key issues faced by franchisees at the local level
- Co-ordinate product and stock issues in relation to the quality, pricing, and training to meet Franchisees' needs
- Review retail performance KPIs, wholesale value, and margin and recommend the tactical activity to deliver budgets.
- Consistently communicate the expectations and happenings at the regional and global levels to markets.
- Ensure implementation of category plans, NPD, and Global marketing initiatives
- Develop, align and implement Work with the franchisees and their management to help establish the retail strategy and budget within each market to cover location strategy, store development plans, store design, the integrated marketing calendar, product mix, retail and staff management, as well as the buying plan
- Work in market advising and guiding on addressing key objectives and to represent the brand to landlords and sub-franchisees.
- Identify and address the opportunities in each market to drive additional retail and wholesale sales through event management and the development of market-specific value offers and incentives
- To be the focal point of contact between the franchisees and the APAC team to ensure continuous support and communications on all issues
- Identify and transfer best practices between markets and Global
- Provide feedback and work with APAC Commercial team on category strategy, product opportunities, new product development, pricing reviews, VM, training, and CRM issues
- Utilize market data such as retail sales, wholesale sales, trends, charts, sales mix, top sellers, wholesale data, margin reports, and so forth to drive business performance

**Other**:

- Commercially controls spending within your specific remit, working creatively and in a SMART way to reduce overall costs whilst increasing efficiency.
- To perform other related duties as assigned or requested.
- Responsible for maintaining the ethical standards of The Body Shop, including minimizing the environmental, health, and safety risks in the workplace, and responsible for reporting potential risks, real accidents, and near misses to relevant managers.
- Champions support and participate in The Body Shop’s Commitment and Campaigns.
- To actively engage with Company and Franchise Markets through Market and Store visits, with Store Staff and The Body Shop customer at appropriate times throughout the year.

**Experience**:

- A retail pedigree of at least five years of Retail Management, including Area / Market Management