Senior Manager, Franchise Operations

2 days ago

Singapore Sephora Full time

**Position Title: Senior Franchise Operations Manager**

**Department: Regional Franchise Markets Team**

**About the Company**:
Sephora, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

At Sephora, we stand together, and we stand for something more. Every day we reimagine beauty, discover new brands, and influence positive change_._

**Responsibilities**:
The Senior Franchise Operations Manager will have overall responsibility for the franchise operations across the region. Managing the strategic and operational development and execution for the Company. Ensuring the effectiveness and efficiency of the franchises’ day-to-day operations, building a unique franchise operations manual for Sephora SEA, containing everything franchisees need to know about running a new business, and detailing how Sephora’s business model works.

Job Descriptions
- Set and implement the overall franchise operating manual, targets for the individual franchises
- Manage expansion of the franchises, including managing the team for sourcing retail sites, conducting feasibility studies, leading negotiations for site leasing/acquisition and managing site fit out and opening
- Ensure the smooth and effective operation and profitability of the franchises, with special attention to:

- Quality control
- Adherence to brand standards and guidelines as per franchise agreements
- Effective use of technology to enhance company operations and results
- Oversee the managers in charge of the individual franchises
- Report and liaise with franchises per franchise agreements

**Requirements**:

- Degree holder in Business or related field
- At least 7 years of relevant experience in a similar capacity
- Experience working alongside senior levels of organizations across functions - Branding, Marketing & PR, Ecommerce (including Performance Marketing), Store Operations, Category
- Experience setting and executing business strategies, operational plans, budgets and targets
- Work history of achieving targets and KPI’s
- Strong business and financial acumen, particularly in consumer retail/ omni channel/ CPG Direct E-Commerce
- Strong communication, negotiation and interpersonal skills
- Business minded and results-oriented
- Able to balance priorities, resilient, dynamic and driven
- Willing to travel to our franchises overseas when required.

  • Senior Manager, Franchise Operations

    1 week ago

    Singapore Sephora Full time

    At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united...

  • Franchise Manager

    6 days ago

    Singapore FUSIONHUB MARKETING PTE. LTD. Full time

    **SUMMARY OF POSITION** We are seeking an experienced Franchise Manager to spearhead our global franchise development strategy. The role’s primary focus is to build international brand interest and recruit qualified franchise partners, positioning our F&B brand for sustainable growth worldwide. You will drive franchise expansion strategies, identify...

  • Franchise Manager

    2 weeks ago

    Singapore FUSIONHUB MARKETING PTE. LTD. Full time

    SUMMARY OF POSITION We are seeking an experienced Franchise Manager to spearhead our global franchise development strategy. The role's primary focus is to build international brand interest and recruit qualified franchise partners, positioning our F&B brand for sustainable growth worldwide. You will drive franchise expansion strategies, identify potential...

  • Franchise Operations Business Partner

    2 hours ago

    Singapore PIZZA HUT ASIA PACIFIC FRANCHISE PTE. LTD. Full time

    Work with franchisees and their managers to ensure restaurants within the Markets are maintained and developed to the highest standards of product quality, service and cleanliness. Recommend and implement action plans to ensure continued progress in all elements of customer satisfaction and operation excellence (including Win Score - guest satisfaction, FSCC...

  • Senior Manager Retail

    4 days ago

    Singapore Adidas Full time

    Purpose & Overall Relevance for the Organization: - Reporting to the Senior Director DTC South-East Asia, this role is responsible for supporting sustainable and profitable Retail & Franchise channel growth, via a seamless consumer experience through the definition / implementation of operating models, tools and training that increase productivity,...

  • Franchise Brand Operations Manager

    1 week ago

    Singapore ATLAS TS SINGAPORE PTE. LTD. Full time

    **Description** The (Franchise) Brand Operations Manager plays a critical role in ensuring the success of a franchise brand in local market, by managing the day-to-day operations and executing on strategic initiatives in collaboration with Home Office and franchisees through coaching, motivating, influencing, and...

  • Manager, Franchise

    6 days ago

    Singapore Adidas Full time

    Purpose & Overall Relevance for the Organisation: - This role is responsible for maximizing the profitability and optimizing the store network of the Market Franchise business by: - Defining the Franchise strategy for the Market, in line with the Market targets and priorities - Driving profitable market share growth of the Market Franchise business -...

  • Franchise Manager

    6 days ago

    Singapore OSIM INTERNATIONAL PTE. LTD. Full time

    Roles & Responsibilities Job overview: Franchise manager is a strategic leader and the primary architect of growth for our franchise network. You are responsible for developing and executing data-driven business strategies that maximize franchisee profitability, brand consistency, and market share expansion. This role requires a blend of strategic acumen,...

  • Franchise Manager

    3 days ago

    Singapore OSIM INTERNATIONAL PTE. LTD. Full time

    Job overview: Franchise manager is a strategic leader and the primary architect of growth for our franchise network. You are responsible for developing and executing data‑driven business strategies that maximize franchisee profitability, brand consistency, and market share expansion. This role requires a blend of strategic acumen, financial literacy,...

  • Franchise Assistant Manager

    1 week ago

    Singapore CRYSTAL JADE FINE DINING PTE. LTD. Full time

    **Responsibilities**: **Franchise & Strategic Partner Acquisition** - Identify and onboard high-potential franchisees and strategic partners who align with Crystal Jade’s brand ethos. - Conduct thorough due diligence (financial, operational, cultural) to ensure partner suitability and long-term success. - Maintain a robust pipeline of potential partners...