Franchise Brand Operations Manager

**Description**

The (Franchise) Brand Operations Manager plays a critical role in ensuring the success of a franchise brand in local market, by managing the day-to-day operations and executing on strategic initiatives in collaboration with Home Office and franchisees through coaching, motivating, influencing, and escalating.

**Requirements**:
**RESPONSIBILITIES**:
**Grow & Drive the Business**:Deliver consistent sales growth
- Developing and implementing franchise brand strategies and initiatives across the region
- Analyzing in-market trends and consumer behavior to identify opportunities for growth and improvement.
- Ensuring compliance with brand standards and guidelines across all franchise locations. Create a disciplined culture focused on flawless execution of processes, procedures, and initiatives, while identifying and communicating to leadership opportunities for improvement within results
- Create customer intimacy through spending time in stores, reinforcing the use of company provided training tools, and personally demonstrating how to foster a customer centric culture.

**Capability**:Drive operational excellence, and demonstrate inspiring leadership
- Collaborating with franchisees to ensure alignment on brand initiatives, including marketing, merchandising, and supply chain teams.
- Developing and managing budgets
- Monitor store condition and communicate maintenance issues/expected resolution to franchise partners.

**Talent and Culture**:Build high performance store leadership teams that exemplify company values.
- Leading and coaching a team of brand operations professionals, providing direction and guidance to ensure successful execution of brand initiatives.
- Collaboratively coach and motivate partner FLT and SLT leadership teams to deliver a consistent, branded customer experience across all stores, including:

- On-boarding, and guiding store teams on all aspects of our in-store experience
- Training store teams on effective selling techniques.
- Distortion of time to the transfer of knowledge and skill through consistent store visits, and subsequent follow-up on execution with Home Office and franchisees
- Inspiring a shared vision by communicating clear goals, and fostering a positive and rewarding work environment
- Regular store visits to include in-store activities, behavior modeling and FLT/SLT coaching focused on execution of the overall customer experience, including selling model and visual merchandising (includes merchandise flow)

**Partnerships**:Continually work to build strong relationships with our franchise partners
- Developing and maintaining strong relationships with key stakeholders, such as franchisees/partners
- Provide timely and effective communication, including participation in relevant weekly monthly and business reviews.
- Cascade information appropriately and keep franchise partners fully informed and updated on customer-facing Brand activities, initiatives, and strategies.

**EXPERIENCE**:

- 3 - 7 years of experience in Retail Operations/Field Management. Franchise (partner) experience strongly preferred and/or multi-unit store management
- Fashion/beauty experience strongly preferred
- Proven record in talent development and influence
- Ability to quickly analyze key business metrics, and results to identify performance improvement opportunities, and recommend meaningful solutions
- Capable of creating customer intimacy through an acute sense of brand and customer awareness
- Strong interpersonal skills, and the ability to build effective business partnerships
- Ability to work cross level, cross-functionally, cross-culturally, and build strong relationships
- Ability to work with Senior level leadership
- Ability to recognize when to be hands on and when to step back and take a coaching/teaching role
- Ability to communicate, influence, and negotiate effectively
- Proven organizational skills with the ability to manage multiple demands with competing priorities, and allocate time effectively
- Must have ability to recognize opportunities and quickly turn opportunities into recommendations
- Proficient with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
- Ability to travel up to 50%

**EDUCATION**:
Bachelor’s Degree or equivalent experience required