Franchise Operations Business Partner

22 hours ago

Singapore PIZZA HUT ASIA PACIFIC FRANCHISE PTE. LTD. Full time

Collaborate closely with franchisees and their managers to ensure that restaurants within the Markets are consistently maintained and developed to the highest standards of product quality, service, and cleanliness. Recommend and implement action plans to drive continuous improvement in all aspects of customer satisfaction and operational excellence, including Win Score (guest satisfaction), FSCC (food safety), and ACE (brand standards).
- Serve as the key liaison between Operations and other departments, providing valuable insights, facilitating decision-making, and offering support in the development and evaluation of programs related to new products, marketing promotions, restaurant controls, procedural compliance, and operational training.
- Lead the use of the Balanced Scorecard to drive year-over-year improvement and support franchisee operations teams in achieving their goals. Guide and direct field operations to maximize sales potential and profitability while ensuring alignment with overall business objectives.
- Unit Economics and Profitability - Collaborate with franchise teams to identify opportunities for improving unit economics, ensuring a robust business model that supports sustainable future growth.
- Ensure the implementation of all reporting and control procedures across key operational areas, including compliance, customer service, management control, production, hygiene, safety, maintenance, and general administration, adhering to Pizza Hut’s global policies and standards.
- Lead the execution of Pizza Hut’s programs and clearly communicate company strategies and objectives to franchisees and field teams, ensuring alignment and understanding.
- Drive sales growth by leveraging operational excellence and effectively executing marketing promotions to maximize business impact.
- Coordinate and facilitate the Regional Champions Week, including the Champions League (Champs Challenge) and the Champions Club, fostering a culture of excellence and building the capabilities of the Franchisee Operations teams.
- Organize and manage Regional Operations forums and meetings, overseeing agenda preparation, meeting logistics, and the sharing of best practices across markets.
- Advocate for and embody Pizza Hut’s Corporate Mission, Goals, and Values, serving as a role model for advancing the “One System” philosophy throughout the organization.
- Provide operations training and support the rollout of regional and corporate operational initiatives, ensuring consistent and effective execution across all teams.
- Other duties as required.

**Requirements**:

- Degree / Masters with 10+ years progressive job experience with significant emphasis on Brand standards, 3rd party vendor management and project management
- Possess experience working in or alongside regional roles, potentially within a matrix organization, with a proven ability to build relationships and influence across functional lines. Demonstrated success in guiding, motivating, and influencing teams without direct authority.
- Proficient in Microsoft Excel (managing large data files, vlookups, pivot tables, breakeven calculations) and Powerpoint
- Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines effectively.
- Strong quantitative and analytical skills, coupled with a keen problem-solving mindset.
- Able to work independently while also thriving as a collaborative team player.

  • Senior Manager

    2 weeks ago

    Singapore CHEERS HOLDINGS (2004) PTE. LTD. Full time

    Overview: We are seeking an experienced and results-driven Senior Manager (Cheers, Franchise Operations) to lead and strengthen the operational performance of our Cheers convenience store franchise network. This role is pivotal in driving operational excellence, ensuring brand consistency, and fostering a high-performing and collaborative franchise...

  • Senior Manager

    2 weeks ago

    Singapore CHEERS HOLDINGS (2004) PTE. LTD. Full time

    Overview We are seeking an experienced and results-driven Senior Manager (Cheers, Franchise Operations)to lead and strengthen the operational performance of our Cheers convenience store franchise network. This role is pivotal in driving operational excellence, ensuring brand consistency, and fostering a high-performing and collaborative franchise ecosystem....

  • Senior Manager, Franchise Operations

    1 week ago

    Singapore Sephora Full time

    At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united...

  • Franchise Brand Operations Manager

    1 week ago

    Singapore ATLAS TS SINGAPORE PTE. LTD. Full time

    **Description** The (Franchise) Brand Operations Manager plays a critical role in ensuring the success of a franchise brand in local market, by managing the day-to-day operations and executing on strategic initiatives in collaboration with Home Office and franchisees through coaching, motivating, influencing, and...

  • Senior Manager, Franchise Operations

    1 week ago

    Singapore Sephora Asia Pte Ltd Full time

    At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster...

  • Senior Franchise Business Manager

    22 hours ago

    Singapore SUPER MAGNIFICENT COFFEE COMPANY PTE. LTD. Full time

    **Our Blend** The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store in Southern California, and today we have over 1100 cafes in over 20 countries, and our Global Headquarters in Singapore. The Coffee Bean & Tea Leaf is on an inspiring journey to...

  • Franchise Assistant Manager

    1 week ago

    Singapore CRYSTAL JADE FINE DINING PTE. LTD. Full time

    **Responsibilities**: **Franchise & Strategic Partner Acquisition** - Identify and onboard high-potential franchisees and strategic partners who align with Crystal Jade’s brand ethos. - Conduct thorough due diligence (financial, operational, cultural) to ensure partner suitability and long-term success. - Maintain a robust pipeline of potential partners...

  • Franchise Assistant Manager

    2 weeks ago

    Singapore CRYSTAL JADE FINE DINING PTE. LTD. Full time

    Responsibilities: Franchise & Strategic Partner Acquisition • Identify and onboard high-potential franchisees and strategic partners who align with Crystal Jade's brand ethos.• Conduct thorough due diligence (financial, operational, cultural) to ensure partner suitability and long-term success.• Maintain a robust pipeline of potential partners and...

  • Franchise Business Development Manager

    3 days ago

    Singapore 4FINGERS SINGAPORE PTE. LTD. Full time

    Franchise Business Development Manager plays a critical role in expanding our brand through strategic franchise partnerships! This role involves prospecting, identifying, recruiting and supporting potential franchisees, ensuring their alignment with our brand values and standards. Additionally, you will oversee the implementation and maintenance of franchise...

  • Franchise Manager

    3 days ago

    Singapore Harry's International Pte Ltd Full time

    **Franchise**: To support the Franchisee from the sale of the franchise to the grand opening of the new location. Primary responsibilities include ensuring that the Franchise businesses run effectively - with operating standards and systems developed in unison with the Company owned outlets. **Responsibilities**: Franchise: - Visit all Franchises from...