Franchise Operation Supervisor

3 hours ago

Singapore WOOGA K-KITCHEN PTE. LTD. Full time

**Position**:Franchise Operation Supervisor - Food Division

**Location**:Singapore

**About Us**:
At Wooga K-Kitchen, we are dedicated to offering innovative and high-quality dining experiences that celebrate Korean cuisine. Our brand has carved a niche in the market, leading to rapid expansion through franchising model and new site developments across various locations in Singapore**Job Summary**:We are on the lookout for a Franchise Operation Supervisor with expertise in food stall setups and franchise management. This role is ideal for someone with a successful track record in launching new food stalls, overseeing daily operations, and guiding franchisees to achieve operational excellence while maintaining Wooga K-Kitchen’s standards. The position demands a mix of entrepreneurial flair and detailed operational know-how, aimed at fostering the growth and success of our franchise network.

**Key Responsibilities**:

- Spearhead the launch and development of new food stall sites for Wooga K-Kitchen and its affliated subsidiaries, overseeing all aspects from site scouting to operational launch.
- Act as the primary liaison for franchisees, offering them continuous support, training, and tools needed for their success with Wooga K-Kitchen.
- Uphold and reinforce operational standards and protocols across all Wooga K-Kitchen outlets to guarantee product quality, service, and uniformity with the brand's values.
- Perform regular visits to franchise locations to conduct operational audits, resolve issues, and spot areas for enhancement.
- Design and deliver training modules for franchisees and their teams on best practices in operations, customer service, and compliance with health and safety norms.
- Analyze performance metrics of each site to discern patterns, anticipate needs, and strategize for operational improvements and growth.
- Work closely with the marketing department to aid in promotional efforts and increase footfall to Wooga K-Kitchen stalls.
- Negotiate with vendors and manage supplier relationships to ensure the procurement of quality ingredients and supplies at favorable prices.

**Qualifications**:

- Demonstrable experience in managing food stall or quick-service restaurant operations, with a deep understanding of the food service sector, particularly in Korean cuisine.
- Background in franchising management, including supporting, training, and evaluating franchisees.
- Exceptional leadership and team management abilities, capable of motivating and directing teams in varied locations.
- Strong communication skills, adept at fostering positive relationships with franchisees, team members, and stakeholders.
- Familiarity with food service industry health and safety standards.
- Willingness to travel to different locations for site setup, inspections, and providing franchisee support.
- Business savvy with a proven record of enhancing operational efficiency and profitability.
- Preferably 10 years of relevant experience in food stall operation.

**Why Join Us**:
Wooga K-Kitchen is a place for individuals who are passionate about the food industry and excel in dynamic, growth-focused environments. This position offers a remarkable chance to significantly impact our brand's expansion and to work closely with franchisees to build successful businesses. We are committed to your professional growth and development as part of our team.

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