
Manager/assistant Director
19 hours ago
**[What the role is]**
The Service Quality Department oversees service management, manages feedback channels including conduct of insights analytics on customer feedback, and drives service excellence efforts in SFA to build and maintain a strong service culture in the organisation.
**[What you will be working on]**
Data Analytics
- Use data analytics tools and/or techniques to assemble and analyse public enquiries or feedback for significant trends or correlations to have better insights into customers’ needs.
- Review and analyse feedback channels and systems to derive and highlight customer insights to senior management.
- Continuously implement improvement initiatives in collaboration with other SFA departments to address gaps in service delivery.
Case Management
- Support the SFA Quality Service Manager in monitoring SFA’s case management performance.
- Collaborate within SFA and with other agencies to deliver integrated services or perform joint-case management for complex cases.
- Part of the resource team providing strategic guidance on management of cross-departmental customer service issues.
- Part of the quality assurance team monitoring performance of the SFA Contact Centre team.
- Support implementation and execution of channel migration strategies.
**[What we are looking for]**
- Experience in areas preferably related to service delivery, data analytics, process/service excellence, or continuous improvement.
- Experience with project management would be advantageous.
- Proficiency in analytics tools such as Tableau, SAS, R, Python or equivalent technologies is preferred.
- Strong analytical, organisational and planning skills.
- Good conceptualisation skills with ability to drive initiatives.
- Strong team management skills, capable of leading teams in case resolution.
- Excellent written, listening and verbal communication skills.
- Good team player with strong interpersonal skills.
- Self-motivated, able to multi-task and work with mínimal supervision
- A positive service mindset and able to thrive in a challenging environment.
-
Assistant Director
18 hours ago
Jurong East, Singapore Tripartite Alliance Full timeTripartite Alliance Limited - Jurong East SGD 4,800 - SGD 9,100 Posted on 5-Jan-23 **Assistant Director / Senior Manager, Corporate Support & Services**: Tripartite Alliance Limited **Job responsibilities**: - Oversee corporate admin functions and contract management of centrally provided services. - Ensure effective management of facilities and...
-
Jurong East, Singapore Employment And Employability Institute Pte. Ltd Full time $90,000 - $120,000 per yearAs Assistant Director for Planning Strategy and Data Analysis, you will contribute individually as well as assist your Deputy Director to manage and mentor a small team to work on facilitating discussions and develop measures and strategies for the organisation's needs as well as corporate reporting. You should excel at communicating, engaging multiple...
-
Assistant Administrative Manager
7 days ago
Jurong East, Singapore Private Advertiser Full time $60,000 - $120,000 per yearResponsibilities:To manage and assist Director in overseas trading, freight matters and financial accounting matters.Assist to negotiate and manage contracts with suppliers, customers, and shipping companies.Assist to maintain relationships with customers, ensuring timely delivery and meeting specific requirements.Assist to oversee logistics and shipping...
-
Manager/Assistant Director
1 week ago
Jurong East, Singapore SFA Singapore Food Agency Full time $60,000 - $120,000 per year[What the role is]Purpose of JobThe officer will be a part of the DWRU team, which carries out regulatory and operational work relating to quality of drinking water supplied by various water providers in Singapore to the public. To this end, the officer will:Manage regulatory, administrative and scientific work functions relating to the drinking water...
-
Executive Assistant to Managing Director
2 days ago
East Region, Singapore Everyday Curtains Pte. Ltd. Full time $60,000 - $120,000 per yearJob Title: Executive Assistant to Managing DirectorDepartment: Executive OfficeReports To: Managing Director (Ken Lim)Location: Everyday Curtains HQ (Tai Seng / Ubi)Role PurposeTo act as the Managing Director's right hand — ensuring smooth coordination across departments, maintaining structure in meetings, managing communication and priorities, and...
-
Jurong East, West Region, Singapore National Trades Union Congress (NTUC) Full time $80,000 - $120,000 per yearAre you passionate about enhancing workers' employment and employability? Can you connect workers with employers through job-matching, career guidance, and skills upgrading? Ready to collaborate on recruitment, training, and job redesign to support nationwide skills development?If your answers are "yes", we want you to join us and make a significant impact...
-
Assistant Manager
3 days ago
Jurong East, Singapore Ng Teng Fong General Hospital Full time $60,000 - $120,000 per yearAt JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team's contributions and ensure that our staff are competitively rewarded and supported. Join us, where...
-
Manager/assistant Director
19 hours ago
Jurong East, Singapore SFA Singapore Food Agency Full timeTo safeguard and promote SFA’s objectives on food security, food safety, and agri-trade through international engagement at multi-lateral and bilateral platforms. Seek to profile Singapore’s expertise in urban food solutions and support efforts to bring these solutions overseas. Duties/Responsibilities You will be part of a dynamic team with...
-
Sales Support Assistant
2 weeks ago
Jurong East, Singapore The Supreme HR Advisory Pte Ltd Full time $30,000 - $48,000 per yearLocation: Walking distance from Jurong East MRTBudget: $2,800 - $3,500 + Variable bonusWorking Time : 5 Days Monday - Friday | 9am - 6pmJob DescriptionReporting to the Director. You will be supporting the company in sales administrative; coordination matters and working closely with the sales team.Job DescriptionIn charge for assigned project for specify...
-
Director (Corporate Services)
2 weeks ago
Jurong East, Singapore Singapore Chinese Chamber of Commerce & Industry Full time**Director (Corporate Services)**: **Job Purpose** To lead and manage the Corporate Services Department to achieve its intended outcomes and deliver efficient and effectives services in the area of administration; corporate support to council and secretariat; procurement; IT and corporate governance. As a member of the Senior Management, this is a hands-on...