Intern, Merchant Operations

7 days ago

Queenstown, Singapore Grab Full time

**Company Description** About Grab and Our Workplace**

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
**Job Description** Get to Know the Team**

The Singapore Operations team drives business growth for Grab Singapore, aligning with Grab's vision through strategic programmes. Within this, the Merchant Operations team advocates for merchant-partners, advocating for enhanced experiences and success. Collaborating across business products and departments, we integrate hyperlocal nuances, improve journeys, and support growth while ensuring cost efficiency.

**Get to Know the Role**

As a Merchant Operations Intern, you will support product experiments and launches aimed at improving experiences across Grab's merchant platforms. You will help build merchant adoption and operational excellence by coordinating feedback, creating educational materials, and enhancing support content for merchants.

This is a full-time internship role from Jan to June 2025.

**The Critical Tasks You Will Perform**
- You will support product experiments and feedback by coordinating with commercial teams on targeted merchants, arranging feedback sessions, and consolidating insights for analysis.
- You will develop and refine educational materials such as onboarding guides, training decks, troubleshooting articles, and best practice resources to help merchants manage their stores and orders.
- You will enhance merchant's self-help experience by improving the Help Centre, resource webpages, and AI chatbot accuracy to deliver a smoother and more accurate support experience.

**Qualifications** What Essential Skills You Will Need**
- Currently pursuing a Bachelor's degree in Business, Communications or a related field.
- Express ideas in writing and verbally, and can create effective contents.
- Project management skills with good prioritisation capabilities.
- Independent learner who is proactive with process improvements.
- Experience translating data into relevant insights.

**Additional Information** Life at Grab**

We care about your well-being at Grab, here are some of the global benefits we offer our Interns:

- Comprehensive Medical Insurance: We got you covered with medical insurance plans.
- Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave.
- Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
- Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

**What We Stand For At Grab

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