Head of Account Management

1 week ago

Queenstown, Singapore MOL Accessportal Sdn Bhd Full time

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

**Responsibilities**:
**Responsibilities**:

- Lead the development and implementation of account plans including relationships building, key people coverage plans, opportunity prioritization, overall account strategy and a budget/target for business growth and development
- Responsible for negotiations with our merchants, including drafting, reviewing and executing contracts
- Executive analysis of customer health to drive satisfaction, adoption, retention, and reduce churn
- Provide a commercial perspective to tech, engineering and operational teams while coordinating new product initiatives that support the Razer Gold strategy or merchants’ requests
- Cultivate a strong lasting business relationship to merchants through providing professional account management service in order to grow merchant loyalty
- Act as a merchant advocate with a focus on improving the Razer Gold experience to unlock new avenues of business with existing clients and/or identify areas of improvement to meet sales objectives.
- Providing leadership to the function in the development
- Provide regular reports, briefings and reviews as required

**Preferred Skills and Qualifications**:

- Bachelor's degree with at least 8 years of relevant working experiences in account management or business development
- Strong quantitative and analytical skills with the ability to consume, process and transform large amounts of information into actionable business insights and develop strategies for our merchants.
- Successful track record in building rapport and relationships with stakeholders externally and internally with exposure to working across geographies
- Ability to work in a fast-moving complex matrixed environment.
- Has a strong network of contacts and good knowledge in the games, entertainment, and/or payments industry.
- Good decision-making skills and effective problem solver.

**Desired Skills**:

- Demonstrate superior abilities in communication, active listening, negotiation and presentation at all levels of an organization, including executive and C-level.
- Keen sense and interest in latest technology developments, market trends, near future trends and web technologies.
- Highly organized, adaptable, and proactive. Ability to think outside of the box.
- Extensive, accurate current knowledge of company offerings and industry trends.
- Fast learner, self-motivated, and self-starter who can act on own initiatives.
- Knowledge on payment industry for games and entertainment is an advantage.

**Pre-Requisites**:
**Are you game?

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