Senior Solution Customer Success Manager

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Creativity for All

Adobe is a place where exceptional people work - don’t just take our word for it, our employees have consecutively voted us on the Great Place to Work list.

We’re proud to offer market leading employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you

A bit more about you

This job is for an experience for a Senior Solution Customer Success Manager with expertise in Content Management Systems (ideally Adobe Experience Manager) to work in a dynamic, customer centric role that guides and inspires customers on our technology ensuring they adopt and get value from their investment. This is of high strategic importance to Adobe and will support our ability to grow our customer base and for existing customers to renew. Three type of high touch, high impact engagements will be executed across the customer lifecycle:
1. Start Strong - Guided 7 step onboarding framework to ensure customer is set up for success in the launch phase
2. Adoption & Value - A 6 step framework and action plan to increase adoption and value.
3. Customer Health - Ensure get well plan is in place to mitigate and manage risks in a customer account.

It is necessary to deeply understand our customers goals and objectives and be able to advise not only on the solution itself but on key use cases and operational structures to drive success. We are seeking a problem solver and an inspiring digital transformation leader—someone creative with business and operational savvy responsible for outcome driven engagements determined by customer needs.

What you'll have

Customer Success experience in Software as a Service, and/or Digital Marketing.

A working knowledge of Content and Commerce industry best practices.

Proven results working as a trusted advisor to drive business value for customers, as well as passion for driving customer focused engagements based on measurable success metrics.

Ability to understand and analyse data to identify customer risk.

Ability to get to the root of customer issues and partner with Adobe ecosystem to design and activate customer get well plans.

Strong stakeholder management, and the ability to influence and interact at all levels of the organization both internally and with Adobe customers.

Adobe for All
Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.