Senior Customer Success Manager

4 hours ago

Singapore SIEMENS INDUSTRY SOFTWARE PTE. LTD. Full time

We are hiring for a Senior Customer Success Manager who can become a strategic advisor and become a partner to our customers. You will play a crucial role in enabling continues adoption of our cloud solutions and ensuring their business outcomes are met while building long lasting relationships with our customers. Reporting into the Director of Customer Success APAC, this position requires a blend of business strategy, consultative mindset, drive best in class service to drive maximum value and adoption of Siemens solutions. The role is a highly collaborative role driving change management, identify opportunities and adoption activities while executing on Customer Success Plans and Business reviews with key business decision makers. The CSM will be closely working, engaging, and aligning with sales teams on renewal, expansion strategies and driving change within the organization.

**Minimum Qualifications**:

- Minimum 8+ years of experience in a customer facing role and managing B2B customers.
- Proven experience in Customer Success would be preferred.
- Experience in Consulting/Pre-Sales/Project Management would be required.
- Have an excellent understanding of Cloud/SaaS technology, digital transformation, the ability to explain how technology drives business value.
- Have a high level of accountability and strong ownership.
- Highly organized and able to work collaboratively across multiple organizations (Sales, Product, Customer Support, Partners).
- Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers.
- Enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers.
- Ability to learn quickly, working in a global team, and manage change effectively
- Excellent communication and presentation skills.
- Have the desire for continuous learning and growth.

**Preferred Qualifications**:

- Have a prior experience in supporting Automotive/Manufacturing customers.
- Ability to map the customer’s business process to product capability.
- Have an interest to better understand both business and technology solutions.
- Experience with transformation and/or program management.
- Have an analytical and process-focused mindset.

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