Senior Customer Success Manager

4 hours ago


Singapore Ailytics Full time

Here at Ailytics, we're building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square metersThis Senior Customer Success Manager role will be overseeing our Customer Success functions both in Singapore and abroad. Prior experience with leading a team is an absolute must have. A valid Singapore driving license and access to your own vehicle would also be a must have. What You Will Be Doing Own and drive the end-to-end enterprise customer journey, from onboarding to expansion, acting as the trusted advisor who ensures customer success, satisfaction, and long-term retention. Serve as the strategic voice of the customer, collaborating cross-functionally to influence product roadmap, resolve escalations, and champion customer advocacy. Track, analyze, and report on key customer success metrics to continuously improve adoption, health scores, and renewal outcomes. Coach, mentor, and guide junior team members, helping shape a high-performing and customer-obsessed culture. Contribute to the evolution of customer success playbooks, frameworks, and best practices to scale operations globally. Work closely with the technology and product teams to provide actionable feedback and help drive product excellence. Be willing to travel to customer sites and build meaningful, long-term partnerships on the ground. Our Ideal Requirements Possesses a valid Singapore Driving License and access to a vehicle. 5+ years of senior-level experience in Customer Success, Enterprise



  • Singapore 23Dept Full time

    Overview We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team. The ideal candidate will be responsible for building strong relationships with our customers, ensuring their success with our products and services, and driving customer retention and growth. Responsibilities Develop and maintain long-term...


  • Singapore BlackLine Full time

    Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and...


  • Singapore Genesys Solutions Pte Ltd Full time

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...


  • Singapore Oracle Full time

    Senior Customer Success Manager -220002LQ **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** Our CSMs develop long-term partnerships with their designated customers to ensure they become and remain successful through realizing the full value of their investment in Oracle Cloud and to ensure...


  • Singapore Amplitude Full time

    Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. Almost 2,000 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture...


  • Singapore Feedzai Full time

    Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...


  • Singapore UNIVERS PTE. LTD. Full time

    Univers provides the world’s most comprehensive decarbonization system. We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to...


  • Singapore The Boeing Company Full time

    Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Global Services (BGS) Digital Services organization is currently looking for a...


  • Singapore Boeing Full time

    Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Global Services (BGS)Digital Services organization is currently looking for a...


  • Central Singapore DerbySoft Full time

    **Senior Customer Success Manager** Location: Shanghai, China **Job Summary** The Senior Customer Success Manager is responsible for project implementation and client management for our hospitality clients. The implementation duties for this position include connection setup, testing, data gathering, debugging, issue research, resolution, escalation,...