Senior Customer Success Manager
3 days ago
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Senior Customer Success Manager - Singapore The goal of this Senior Customer Success Manager (Sr CSM) role is to establish a lifelong relationship between Genesys and Genesys' customers by advising and equipping them to achieve their customer experience (CX) vision. As the CSM you are the customer's advocate and champion throughout their journey with Genesys. You will recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realise their business outcomes. Working closely with related business functions in Genesys to ensure customer onboarding, adoption, retention, and revenue growth. What You'll Do The primary responsibilities for this role include (but are not limited to). Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey Understand customers' business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success)Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives Drive continuous improvement of customer advocacy measures Drive AI/Digital adoption. Prepare and deliver territory plans to define
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Senior Customer Success Manager
1 week ago
Singapore 23Dept Full timeOverview We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team. The ideal candidate will be responsible for building strong relationships with our customers, ensuring their success with our products and services, and driving customer retention and growth. Responsibilities Develop and maintain long-term...
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Senior Customer Success Manager
2 weeks ago
Singapore BlackLine Full timeGet to Know Us: It's fun to work in a company where people truly believe in what they're doing! Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and...
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Senior Customer Success Manager
6 days ago
Singapore Oracle Full timeSenior Customer Success Manager -220002LQ **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** Our CSMs develop long-term partnerships with their designated customers to ensure they become and remain successful through realizing the full value of their investment in Oracle Cloud and to ensure...
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Senior Customer Success Manager
1 week ago
Singapore Amplitude Full timeAmplitude is a leading digital analytics platform that helps companies unlock the power of their products. Almost 2,000 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture...
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Senior Customer Success Manager
9 hours ago
Singapore Feedzai Full timeFeedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...
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Senior Customer Success Manager
6 days ago
Singapore UNIVERS PTE. LTD. Full timeUnivers provides the world’s most comprehensive decarbonization system. We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to...
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Singapore The Boeing Company Full timeJob Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Global Services (BGS) Digital Services organization is currently looking for a...
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Customer Success Senior Manager
1 week ago
Central Singapore DerbySoft Full time**Senior Customer Success Manager** Location: Shanghai, China **Job Summary** The Senior Customer Success Manager is responsible for project implementation and client management for our hospitality clients. The implementation duties for this position include connection setup, testing, data gathering, debugging, issue research, resolution, escalation,...
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Senior Customer Success Manager
2 weeks ago
Singapore Dataiku Full timeAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
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Senior Customer Success Manager
7 days ago
Singapore The Rundown AI, Inc. Full timeLife at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category‐leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self‐propelled, generous, and genuine. People who love being part of a fast‐moving,...