Senior Customer Success Manager
5 hours ago
Overview Join to apply for the Senior Customer Success Manager role at Okta for Developers . Get to know Okta: Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team We’re building a world where Identity belongs to you. The Opportunity We are looking for someone to join our team who has a passion for technology, strategic problem solving, and providing thought leadership to help our customers on their Identity journey. You are a continuous learner, building your product knowledge and industry knowledge as well as building relationships with customer stakeholders to be their trusted advisor. You will guide our customers to rapid adoption, expansion, and identify churn risks. As a CSM you play an important role in working with and connecting the customer\'s needs to the Sales team, Product Management team, Support, Renewals, Professional Services, and Engineering teams. Responsibilities Customer Success and Growth: Develop roadmaps and strategies to accelerate customers\' strategic direction, track goals and progress, and identify opportunities for improvement. Leverage AI-driven insights to proactively identify customer needs and growth opportunities, enhancing strategic direction and goal attainment. Ownership: Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders. Research and Insights: Conduct regular research on industry trends, customer needs, and preferences to develop thought leadership through industry trends and insights to drive customer innovation. Utilise AI tools for market analysis and thought leadership to drive customer needs and proactive engagement strategies. Proactive engagement and Strategic Success Plans: Create strategic success plans aligned with the customers goals, track progress, and provide high value assets to be reused by our customer champions to communicate the value of Okta. Implement AI-powered engagement platforms to enhance and optimise the impact of strategic success plans. Communication: Build strong relationships through effective and concise communication with customers, stakeholders, and internal teams. Enhance customer satisfaction, improve collaboration, and understand customer problems and goals. Problem-Solving: Identify and solve customer problems efficiently by proactively addressing potential issues and collaborating with customers and internal teams to find suitable solutions. Collaboration: Work effectively with cross-functional teams, share information and resources, drive initiatives, and engage in conversations to better assist customers. Be willing to drive initiatives that can positively impact many customers. Collaborate closely with Technical
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Senior Customer Success Manager
2 days ago
Singapore Dept Data Full timeOverview We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team. The ideal candidate will be responsible for building strong relationships with our customers, ensuring their success with our products and services, and driving customer retention and growth. Responsibilities Develop and maintain long-term...
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Senior Customer Success Manager
2 days ago
Singapore LifeWorks Full timeBâtir une carrière enrichissante Chez Solutions Mieux-être LifeWorks, nous n’offrons pas seulement des possibilités de carrière, nous proposons des possibilités de carrière qui vous permettront de contribuer de façon significative à la qualité de vie des gens. Nous comptons sur l’expertise remarquable de plus de 7 000 employés afin de...
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Senior Customer Success Manager
3 days ago
Singapore UNIVERS PTE. LTD. Full timeUnivers provides the world’s most comprehensive decarbonization system. We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to...
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Senior Customer Success Manager
2 days ago
Singapore SIEMENS INDUSTRY SOFTWARE PTE. LTD. Full timeWe are hiring for a Senior Customer Success Manager who can become a strategic advisor and become a partner to our customers. You will play a crucial role in enabling continues adoption of our cloud solutions and ensuring their business outcomes are met while building long lasting relationships with our customers. Reporting into the Director of Customer...
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Senior Customer Success Manager
2 days ago
Singapore Momos Full time**Overview** Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. Momos is the Customer Experience Management Platform for...
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Senior Customer Success Manager
4 days ago
Singapore The Rundown AI, Inc. Full timeLife at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category‐leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self‐propelled, generous, and genuine. People who love being part of a fast‐moving,...
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Senior Customer Success Manager
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Singapore WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
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Senior Customer Success Manager
1 week ago
Singapore SS&C Technologies Full time $90,000 - $120,000 per yearAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
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Senior Customer Success Manager
2 days ago
Singapore Genesys Full timeBuild something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? - Senior Customer Success Manager - Singapore - The goal of this Customer Success Manager (CSM) role is to establish a...
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Senior Customer Success Manager
4 days ago
Singapore UiPath Full timeLife at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving,...
