Senior Customer Success Manager

18 hours ago


Singapore Dept Data Full time

Overview We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team. The ideal candidate will be responsible for building strong relationships with our customers, ensuring their success with our products and services, and driving customer retention and growth. Responsibilities Develop and maintain long-term relationships with key customers to ensure satisfaction and retention. Act as the primary point of contact for customer inquiries, issues, and escalations. Collaborate with sales, product, and support teams to address customer needs and feedback. Drive customer onboarding, training, and adoption of products and services. Identify opportunities for upselling and cross-selling to maximize customer lifetime value. Monitor customer health metrics and proactively address potential risks. Lead customer success initiatives and contribute to the development of best practices. Provide regular reports and insights on customer success metrics to senior management. Qualifications Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus. 5+ years of experience in customer success,



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