Senior Customer Success Manager

2 days ago

Singapore UNIVERS PTE. LTD. Full time

Univers provides the world’s most comprehensive decarbonization system.

We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to deliver real-time energy data and data-driven carbon monitoring, reporting, and abatement.

With 220 million sensors and smart devices connected, 550GW of renewable energy under management, and a community of over 500 customers, we’re helping the world’s leading businesses get the world to net zero—and what comes after it.

Due to significant growth and market demand, we are currently hiring a Senior Customer Success Manager for our Key Accounts. The role focuses on our largest customers and prospects. It is a great opportunity to join a dynamic team which is rapidly growing. The successful applicant can expect support from the manager to enable success in an exciting, demanding, and challenging yet very rewarding role.

**Mission**

1. **_Customers _**to ensure they receive the best service, and grow their spend with Univers

2. **_GTM (Go-to-Market) _**_to ensure the right priorities, focus and execution of customer account strategy. _

3. **_Finance and our Delivery _**_teams _with a focus of being on-time and above expectation, managing risks and issues accordingly, and ensuring GTM is aware of major concerns ahead of time
- 4. _**_Marketing and Partners _**to ensure opportunities to raise our profile and offer wider benefits to customers is fully leveraged

5. **_Envision Product Domain leaders _**to ensure customers know about our latest relevant solutions

**Senior Customer Success Manager
**Responsibilities**:

- Supporting GTM in operational matters related to customer relationship
- Undertaking value engineering and business benefit tracking/validation
- Preparing content for customer review meetings and associated outputs working with Delivery, Product, O&M teams to ensure materials are accurate and up to date
- Preparing project finances including invoices and planning/forecasting reports
- Supporting GTM in business development activities as required
- Will be assisting in Account Management and engage with customers and ideate/sell opportunities
- Be part of ongoing delivery of projects

**Qualifications & Experience**:

- Bachelor Degree in Business Management/Energy/Information Technology or equivalent
- At least 10-15 years of relevant Key Account Management experience with prior and proven experience in Customer-facing Consulting/Account management and Delivery
- Prior experience in managing Key Accounts for Thailand market focus will be a plus
- Experience in end-to-end process of project delivery
- Strong in deliverables and be the face to customer end-to-end and build a good relationship with customers
- Knowledge of Cloud SaaS solutions, IoT will be a plus
- Experience in renewals, maintenance for long-run business
- Experience in Smart Facility Management & IoT domain
- Keen interest in Net Zero / Renewable Energy
- Excellent organisational, communication and people management skills

  • Senior Customer Success Manager

    15 hours ago

    Singapore Dept Data Full time

    Overview We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team. The ideal candidate will be responsible for building strong relationships with our customers, ensuring their success with our products and services, and driving customer retention and growth. Responsibilities Develop and maintain long-term...

  • Senior Customer Success Manager

    2 weeks ago

    Singapore SS&C Technologies Full time

    Join to apply for the Senior Customer Success Manager role at SS&C Technologies As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small...

  • Senior Customer Success Manager

    5 hours ago

    Singapore LifeWorks Full time

    Bâtir une carrière enrichissante Chez Solutions Mieux-être LifeWorks, nous n’offrons pas seulement des possibilités de carrière, nous proposons des possibilités de carrière qui vous permettront de contribuer de façon significative à la qualité de vie des gens. Nous comptons sur l’expertise remarquable de plus de 7 000 employés afin de...

  • Senior Customer Success Manager

    6 hours ago

    Singapore SIEMENS INDUSTRY SOFTWARE PTE. LTD. Full time

    We are hiring for a Senior Customer Success Manager who can become a strategic advisor and become a partner to our customers. You will play a crucial role in enabling continues adoption of our cloud solutions and ensuring their business outcomes are met while building long lasting relationships with our customers. Reporting into the Director of Customer...

  • Senior Customer Success Manager

    6 hours ago

    Singapore Momos Full time

    **Overview** Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. Momos is the Customer Experience Management Platform for...

  • Senior Customer Success Manager

    2 days ago

    Singapore The Rundown AI, Inc. Full time

    Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category‐leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self‐propelled, generous, and genuine. People who love being part of a fast‐moving,...

  • Senior Customer Success Manager

    6 days ago

    Singapore WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...

  • Senior Customer Success Manager

    1 week ago

    Singapore SS&C Technologies Full time $90,000 - $120,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • Senior Customer Success Manager

    6 hours ago

    Singapore Genesys Full time

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? - Senior Customer Success Manager - Singapore - The goal of this Customer Success Manager (CSM) role is to establish a...

  • Senior Customer Success Manager

    2 days ago

    Singapore UiPath Full time

    Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving,...