Senior Customer Success Manager, Apac Leader

4 days ago

Singapore Captar Partners Full time

Our client is a global Insurtech company. They are growing rapidly and having their business in APAC. They are hiring a senior customer success leader to support their customers on the API solution delivery, project management, relationship management, reselling and upsell for the insurtech

Our client is a global Insurtech company with their headquarter based in Europe. They are growing rapidly and having their business coverage in APAC market. To cope with the business growth plan, they are hiring a senior customer success manager as a primary contact to support their customers on the API solution delivery, project management, relationship management, reselling and upsell in the insurtech business.

Interested parties with relevant experience in insurance project management, CRM, customer success experience, API solution experience are encouraged to apply.

Objective:

- To be the head of customer success function, to build and processes the structure around the current setup
- As a primary contact to support insurance clients on the API solution implementation which focus on B2B solution.
- To lead a small team, to setup the optimal customer success management processes and define customer lifecycle
- To manage current team members for project delivery, onboarding procedure and client relationship maintenance
- To support CEO for cross selling and up selling opportunities and manage senior client relationship together with the sales team.

Requirement:

- Relevant insurance, insuretech and API solutions are needed
- Solid customer success and project management, client on boarding experience are preferred.
- 10 years of experience in related B2B business solution, API solution, SaaS solution.
- Experience in clients facing, presentation, inquiries handling has added advantages
- Proactive, strong communication in English
- Strong interpersonal skills and problem-solving skills
- Ready for start up nature working environment are beneficial.
- Immediately available have added advantages

Applicants from Hong Kong and Singapore or APAC countries are welcome to apply.

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