Head of Customer Success APAC

15 hours ago


Singapore Qlik Full time

Overview What makes us Qlik? Qlik is a Gartner Magic Quadrant Leader for 15 years in a row. We transform complex data landscapes into actionable insights, serving over 40,000 global customers. Our portfolio leverages data quality and AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. The Director, Customer Success (APAC) role is responsible for leading Qlik’s Customer Success organization across the Asia-Pacific region — driving adoption, expansion, and retention outcomes for customers using Qlik’s Analytics & AI and Data Integration solutions. This leader will oversee both Customer Success Managers (CSMs) and Customer Success Engineers (CSEs), ensuring a unified, outcome-driven engagement model across segments and markets. The ideal candidate combines deep customer success expertise with operational rigor, strong commercial acumen, and the ability to inspire teams and customers alike. What makes this role interesting? Lead the APAC Customer Success Organization: Manage, coach, and develop regional CSMs and CSEs to deliver measurable business outcomes for customers; foster a no-surprises culture with executive visibility, renewal predictability, and clear action plans for top accounts; align regional success strategy to global standards while adapting to market maturity, customer profile, and channel dynamics. Drive Adoption, Value Realization & Retention: Ensure every top



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