
Customer Success Manager APAC
3 days ago
About the Company
This fast-growing leader in real-time threat prevention for Web3 enables protocols, bridges, and DeFi platforms to detect and prevent exploits before they occur. Trusted by leading crypto-native organizations, the platform protects billions in on-chain value and is backed by world-class investors.
With rapid global expansion underway, the company is building a customer-centric organization dedicated to helping clients stay secure, agile, and ahead of emerging threats. It is now hiring a
Customer Success Manager (APAC)
to help deliver exceptional customer outcomes across the Asia-Pacific region.
Role Overview
The
Customer Success Manager (APAC)
will be responsible for managing post-sale relationships with some of the most innovative Web3 organizations in the region. Based remotely in
Singapore , this individual will ensure seamless onboarding, deep product adoption, and sustained customer success.
They will also play a key role in identifying upsell and expansion opportunities and collaborating with the Sales team, while a dedicated Renewals Manager will manage renewal processes. This position is ideal for a technically proficient and proactive CSM who thrives on delivering measurable customer impact, especially within the Web3 and cybersecurity space.
Key Responsibilities
Manage onboarding and ongoing success for a portfolio of APAC-based customers
Build and maintain strong relationships with technical, security, and executive stakeholders
Develop customized success plans with clear KPIs and track measurable progress
Drive product adoption through effective integration, alert optimization, and incident response setup
Identify and qualify upsell or expansion opportunities (e.g., additional features, chains, or teams), collaborating with Sales to drive execution
Partner with the Renewals Manager to support retention initiatives with
-
Customer Success Manager
7 days ago
Singapore DC BYTE ASIA PTE. LTD. Full time**Job Overview**: As the Customer Success Manager at DC Byte's APAC hub office in Singapore, you will be responsible for maximising the value of the service we provide to our customers. You will be responsible for working with the other CSMs to implement and improve the customer success role within the APAC region. You will work with the Senior Leadership...
-
Customer Success Manager, Apac
2 weeks ago
Singapore TIGERHALL PTE. LTD. Full time**About Tigerhall** Tigerhall is a change activation platform, enabling leaders of large enterprises to get change done faster by increasing buy-in, organizational support and speed of execution for transformation initiatives. The way the world consumes content has changed. Tigerhall is designed to engage the most time-starved professionals, in ways that...
-
Customer Success Lead
2 weeks ago
Singapore LOOPME SINGAPORE PTE. LTD. Full time**The Role** The APAC Customer Success Lead will lead and own the end to end customer experience for all clients in the region. With an existing team of CSMs, Implementation Consultants & Support Analysts, who report to their UK department heads, we are looking for someone who is able to own the customer strategy & execution within the APAC market and...
-
Customer Success Manager
7 days ago
Singapore Canary Technologies Full timeAbout Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood,...
-
Head of Customer Success
1 week ago
Singapore ComplyAdvantage Full time**The Role** The APAC Head of Customer Success will lead and own the end to end customer experience for all clients in the region. With an existing team of CSMs, Implementation Consultants & Support Analysts, who report to their UK department heads, we are looking for someone who is able to own the customer strategy & execution within the APAC market and...
-
Director of Customer Success
24 hours ago
Singapore SS&C Full timeSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Customer Success Manager, Apac, Ortho
2 weeks ago
Singapore ClearCorrect Full time**Position Summary**: As the **Ortho Customer Success Manager, APAC** you will be an important and influential member of the Straumann APAC regional Ortho team. The position holder provides both management focus for developing and driving Straumann Group’s ClearCorrect and orthodontic business in the region, as well as closely supporting and relating to...
-
Customer Success Manager Apac
1 week ago
Singapore TeamViewer Full timeCompany Description TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind - from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables...
-
Head of Apac Customer Success Management
2 weeks ago
Singapore Stripe Full timeHead of APAC Customer Success Management **Who we are** **About Stripe** Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP...
-
Sr. Customer Success Manager, Apac
5 days ago
Singapore International Job Board Full time**ABOUT TAGGER MEDIA** Tagger is a powerful, intuitive, end-to-end influencer marketing and social listening platform revolutionizing the industry. Tagger allows brands, agencies, and media companies to develop successful, efficient and data-driven influencer marketing strategies and campaigns from start to finish. Winner of "Best Influencer Marketing...