Customer Success Manager APAC

3 days ago

Singapore Stott and May Full time

About the Company
This fast-growing leader in real-time threat prevention for Web3 enables protocols, bridges, and DeFi platforms to detect and prevent exploits before they occur. Trusted by leading crypto-native organizations, the platform protects billions in on-chain value and is backed by world-class investors.
With rapid global expansion underway, the company is building a customer-centric organization dedicated to helping clients stay secure, agile, and ahead of emerging threats. It is now hiring a
Customer Success Manager (APAC)
to help deliver exceptional customer outcomes across the Asia-Pacific region.
Role Overview
The
Customer Success Manager (APAC)
will be responsible for managing post-sale relationships with some of the most innovative Web3 organizations in the region. Based remotely in
Singapore , this individual will ensure seamless onboarding, deep product adoption, and sustained customer success.
They will also play a key role in identifying upsell and expansion opportunities and collaborating with the Sales team, while a dedicated Renewals Manager will manage renewal processes. This position is ideal for a technically proficient and proactive CSM who thrives on delivering measurable customer impact, especially within the Web3 and cybersecurity space.
Key Responsibilities
Manage onboarding and ongoing success for a portfolio of APAC-based customers
Build and maintain strong relationships with technical, security, and executive stakeholders
Develop customized success plans with clear KPIs and track measurable progress
Drive product adoption through effective integration, alert optimization, and incident response setup
Identify and qualify upsell or expansion opportunities (e.g., additional features, chains, or teams), collaborating with Sales to drive execution
Partner with the Renewals Manager to support retention initiatives with

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