Customer Success Manager

2 days ago


Singapore ComplyAdvantage Full time

Overview
Join to apply for the
Customer Success Manager - APAC
role at
ComplyAdvantage
What you will be doing:
We are looking for a Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organizations to fight financial crime We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.
Responsibilities
Manage a portfolio of Mid-Market customers, from onboarding to training to adoption and beyond
Be the dedicated contact and own the overall relationship with your clients
Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/



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