Customer Success Manager

Customer Success Manager at EngageRocket
Drive meaningful change in workplaces through data-driven insights:
At
EngageRocket , we help organisations create great workplaces with exceptional leaders by enabling continuous employee listening and actionable insights. We’re looking for a
Customer Success Manager (CSM)
with strong
project management experience
who is eager to learn, grow, and make a lasting impact.
If you’re passionate about
driving better employee experiences, advising organisations on workplace transformation, and developing strategic client and stakeholder management skills , this could be your dream job.
At EngageRocket, you’ll learn:
How to turn data into powerful insights
that drive change.
The art of sales and negotiation
to influence decisions.
How to be an exceptional client and relationship manager , working with HR leaders and senior executives.
How to thrive in an environment of openness, transparency, and continuous growth .
If you’re
teachable , excited to
take ownership of your learning journey , and want to work in a
high-growth, high-impact
role—this might be the perfect place for you.
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About the Role
As a
Customer Success Manager , you will be the
strategic partner
for our customers, ensuring they
maximise the value of EngageRocket’s platform
to achieve their employee experience goals. You will
lead customer engagements, manage end-to-end projects, and collaborate cross-functionally
with our Product, Sales, and People Science teams to ensure success.
Your Responsibilities:
Customer Success Strategy & Execution
Own the customer journey
– Guide customers from
onboarding to renewal , ensuring a seamless experience and long-term success.
Drive adoption & success
– Help customers
turn insights into action , aligning EngageRocket with their strategic goals.
Build strong relationships
– Act as a
trusted advisor to HR leaders and senior executives , positioning EngageRocket as a critical tool in their employee experience strategy.
Develop customer health insights
– Identify
usage trends, anticipate risks, and proactively drive retention and expansion .
Manage renewals & expansion
– Partner with the Sales team to identify and execute
upsell and cross-sell opportunities .
Project Management & Customer Enablement
Manage customer projects end-to-end
– Oversee large-scale
survey implementations and multi-rater reviews , ensuring seamless execution.
Streamline and improve processes
– Develop and refine
customer success playbooks, frameworks, and best practices .
Engage cross-functional stakeholders
– Work with
Product, People Science, and Engineering
to align customer needs with
product enhancements .
Product & Analytics Expertise
Leverage data for insights
– Use
analytics to guide customer decisions and measure success .
Champion product adoption
– Gather and translate
customer feedback into actionable recommendations
for the Product team.
Create training & enablement resources
– Build materials that
help customers self-serve and become product champions .
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What We’re Looking For
Must be based in Singapore .
3+ years of experience in a B2B customer-facing role , ideally in SaaS, HR tech, or consulting.
1+ years of project management experience , with a track record of managing
multiple customer projects from start to finish .
Teachable & growth-oriented
– You don’t need to know everything on day one, but you must be
eager to learn, take feedback well, and actively develop your skills .
Strategic thinking & problem-solving
– You can
analyse customer needs, think critically, and develop tailored solutions
that drive real impact.
Excellent communication & stakeholder management
– You can
engage HR leaders, senior executives, and cross-functional teams , translating data into actionable insights.
Data-driven mindset
– You’re comfortable
leveraging analytics to guide customer recommendations and measure success .
Collaboration & adaptability
– You thrive in an open, fast-paced environment where
ideas are challenged, feedback is constant, and growth never stops .
Bonus:
If you have experience in
HR analytics, organisational psychology, or change management , great But if not—and you’re eager to learn—we’ve got you covered.
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What We Offer
A
high-growth environment
where you’ll work on meaningful, impactful projects that transform workplaces.
Autonomy and ownership , with the opportunity to shape the future of customer success at EngageRocket.
Exposure to HR leaders and industry experts
across Asia-Pacific, gaining valuable insights and connections.
A
supportive and collaborative team , with leadership invested in your success.
Flexible work arrangements , with the option to work remotely most of the week. We typically come in on
Fridays for culture-building, social connection, and collaboration .
An unbeatable culture
where openness, transparency, and continuous learning drive everything we do. You’ll be part of a
tight-knit, high-performing team that challenges, supports, and celebrates each other .
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Reporting to:
VP of Customer Success
Due to the high volume of applications, only shortlisted candidates will be contacted.
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